Front Desk Representative

Rivers Casino Des Plaines; Pittsburgh (Allegheny County); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality establishment is seeking a Front Desk Representative to manage guest registrations, provide outstanding service, and ensure a welcoming atmosphere. Ideal candidates will possess strong multitasking abilities and a commitment to customer satisfaction in a fast-paced environment.

Qualifications

• Previous experience in a hotel or related field preferred.
• Ability to communicate in English verbally and in writing.

Responsibilities

• Greet guests warmly and provide a sincere welcome.
• Monitor room availability and manage the registration process.
• Answer phones with positive communication and relay information.

Skills

Customer Service

Multitasking

Problem Solving

Education

High school diploma or equivalent

Job description

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Summary

The Front Desk Representative is responsible for registration and check-out, assisting in reservation operations, mail and message service, all while providing outstanding service to our guests. You'll act as an advocate for the hotel, create personal experiences, and develop relationships with guests that encourage repeat visits.

Responsibilities

1. Greet guests warmly and provide a sincere welcome, ensuring positive and clear communication.
2. Engage with guests throughout their stay to ensure they feel valued and appreciated.
3. Review arrivals and block rooms based on VIPs, repeat guests, packages, and special requests.
4. Monitor room availability and manage the registration process, including key coding and promotion of marketing programs.
5. Verify and process credit card transactions, handle cash, make change, and balance assigned banks.
6. Close guest accounts at check-out, ensuring satisfaction.
7. Answer phones with positive communication, input messages, retrieve mail and packages, and relay information to guests.
8. Stay informed about rates, packages, promotions, in-house groups, closed-out dates, and local attractions.
9. Maintain knowledge of property amenities, special events, and local area attractions.
10. Act as a PBX/Reservations Representative, utilizing the switchboard phone system.
11. Deliver guest items as needed and communicate with other departments via telephone or radio.
12. Inform management of any suspicious activity and adhere to hotel emergency procedures.

Qualifications

1. High school diploma or equivalent.
2. Previous experience in a hotel or related field preferred.
3. Positive and upbeat personality with a commitment to outstanding customer service.
4. Strong multitasking, detail-oriented, and problem-solving skills.
5. Ability to remain professional and handle stress in a high-pressure, fast-paced environment.
6. Ability to communicate in English verbally and in writing with team members and guests.
7. Ability to learn and retain knowledge of phone reservation systems.
8. Successful completion of the pre-employment process.
9. Flexibility to work shifts including weekends, holidays, and special events/promotions.

Certifications

• Must be able to obtain a Pennsylvania Gaming License. Rivers Casino will assist and pay the fee.

Physical Requirements

• Prolonged standing, bending, stretching, twisting, reaching, and pushing/pulling up to 25 pounds.

Full job descriptions are available upon hire.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants