Front Desk Representative

Value Living Arizona; Phoenix (AZ); On-site; USD 30,000 - 38,000; Full time

Job summary

Value Living Arizona is seeking a Front Desk Agent to provide exceptional customer service at a premier hotel in Phoenix. The role involves welcoming guests, managing reservations, and ensuring a high standard of guest satisfaction. Ideal candidates will have strong interpersonal skills and a passion for hospitality.

Qualifications

• Previous experience in hospitality management or guest services preferred.
• Strong customer service skills and excellent communication abilities.
• Familiar with hotel management systems and flexible working hours.

Responsibilities

• Welcome guests and manage check-in and check-out processes.
• Handle guest inquiries and maintain reservation records.
• Collaborate with housekeeping for guest satisfaction.

Skills

Customer Service

Problem Solving

Communication

Multilingual

Organizational Skills

Tools

Hotel Management Systems

Job description

4 days ago Be among the first 25 applicants

We are seeking a dedicated and personable Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive experience for our guests, handling inquiries, and managing reservations efficiently. A passion for hospitality and a commitment to guest satisfaction are essential.

Responsibilities

• Welcome guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints with professionalism and promptness.
• Maintain accurate records of reservations, cancellations, and special requests.
• Provide information about hotel services, local attractions, and dining options.
• Assist with night audit duties as required to ensure accurate financial reporting.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold hotel policies and procedures while maintaining a high standard of guest relations.

Requirements

• Previous experience in hospitality management or guest services is preferred.
• Strong customer service skills with an emphasis on guest relations.
• Familiarity with hotel management systems is a plus.
• Multilingual abilities are highly desirable to cater to diverse guests.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong organizational skills with attention to detail in managing reservations and guest requests.
• A proactive approach to problem-solving and conflict resolution.
• Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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