Front Desk Representative

Windward Marina Group; Orlando (FL); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is looking for a Front Desk Representative to join their team at a picturesque marina. This role involves assisting customers both in-person and over the phone, managing reservations, and supporting fuel dock operations. If you thrive in a dynamic, customer-focused environment and enjoy the beauty of waterfront settings, this part-time position could be the perfect fit for you. With the potential for growth into a full-time role, you will play a key part in delivering exceptional service and ensuring smooth operations at the marina. Join a team that values reliability and teamwork!

Qualifications

• Friendly and professional demeanor with a customer-oriented mindset.
• Basic knowledge of boating and marina operations preferred but not required.

Responsibilities

• Assist customers in the office and over the phone with inquiries.
• Manage customer reservations and provide information about the marina.
• Operate the fuel dock and handle transactions efficiently.

Skills

Customer Service

Multitasking

Point-of-Sale System

Communication Skills

Boating Knowledge

Education

High School Diploma

Tools

Microsoft Office Suite

Dockwa

Job description

Join to apply for the Front Desk Representative role at Windward Marina Group

Join to apply for the Front Desk Representative role at Windward Marina Group

Job Summary
Camachee Cove Yacht Harbor located in beautiful St. Augustine, Florida is seeking a friendly and dependable individual to assist customers both in the marina office and over the phone, as well as support fuel dock operations. This includes front desk operations, managing reservations, directing boat traffic, fueling boats, and providing administrative support. This part-time position has the potential to grow into a full-time role for the right candidate. If you enjoy working in a beautiful waterfront setting and providing excellent customer service, we’d love to hear from you!

LOCATION
Camachee Cove Yacht Harbor

HOURS
Part-time: Sunday through Wednesday

Duties And Responsibilities

• Assist customers in the office and over the phone by providing information, making reservations, and handling inquiries.
• Manage customer reservations for dock space, coordinating availability, and ensuring accurate booking details.
• Provide information to customers and guests about our marina, rates, amenities, and reservation policies.
• Manage incoming and outgoing emails, responding promptly and effectively.
• Process transactions using a point-of-sale system.
• Operate a VHF radio to communicate with dock personnel and boaters, ensuring boat movements and provisions are completed efficiently. Provide basic assistance with docking as needed.
• Operate the fuel dock, including fueling boats and handling transactions.
• Opening & closing duties: Ensure the marina office and fuel dock are properly set up in the morning and secured at closing, including balancing registers, restocking supplies, and general cleanup.

Knowledge, Skills, And Requirements

• Basic knowledge of boating and marina operations (preferred but not required).
• Knowledge of Dockwa (reservation and marina management system) is a plus.
• Knowledge of marine industry and terminology is preferred but not required.
• Ability to multitask and professionally handle in-person and phone inquiries.
• Comfortable handling transactions and using a point-of-sale system.
• Friendly and professional demeanor with a customer-oriented mindset.
• Proficient with Microsoft Office Suite (Outlook, Word, and Excel).
• Ability to manage reservations and multitask in a fast-paced environment.
• Ability to work outdoors in various weather conditions.
• Must be reliable, punctual, and a team player.
• Eligible candidates must pass a pre-employment drug test as part of our Drug Free Workplace Program (DFWP) and background check screening.

Windward Marina Group is an Equal Opportunity Employer.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Maritime Transportation