Front Desk Representative

The Ward Law Group, PL; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading law firm in Orlando is seeking a Client Experience Representative to enhance client interactions and provide exceptional service. The role involves greeting clients, managing office logistics, and ensuring a welcoming environment. Ideal candidates are friendly, reliable, and possess strong communication skills. Join a vibrant team dedicated to making a positive impact in the community.

Benefits

Health benefits

Life insurance

Paid time off

401K match

Mental health support

Qualifications

• Fluent in English and Spanish.
• Polished appearance and professional demeanor.
• Outgoing, friendly, and welcoming attitude.

Responsibilities

• Greet clients and vendors warmly, ensuring their comfort.
• Log interactions into the management system.
• Handle complaints, provide solutions, and follow up.

Skills

Communication

Multitasking

Customer Service

Active Listening

Education

Hospitality experience

Tools

Case Management Software

Job description

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Company Description

The Ward Law Group, voted best places to work for the past two years, is where your work really matters! We serve the community and drive results, making us a leader in personal injury law. We offer an innovative, fast-paced, and ever-evolving environment that allows you to earn as you grow. We empower our employees to make impactful decisions through collaborative teamwork. Our culture is nontraditional, highly accountable, yet vibrant. Experience a supportive atmosphere with a welcoming onboarding process.

Our core values include service to clients, teammates, and community, along with faith, accountability, leadership, and loyalty.

Job Description

Job Location: On-Site in Orlando, FL 32827

Compensation: $17.00 - $20.00 per hour; negotiable based on experience

Working Schedule: Shifts between 8AM - 6PM

Role Overview: As a Client Experience Representative at The Ward Law Group, you will thrive in a dynamic environment. Your responsibilities include creating excellent experiences for clients, teams, and communities, focusing on quality customer service while developing new skills.

If you excel at building relationships and delivering outstanding service that impacts your community, this is a perfect fit. Join us and make a difference in the client experience industry worldwide. We seek positive, goal-oriented individuals ready to impact lives.

Key Responsibilities

1. Analyze the office calendar and create a Daily Log of Visitors to enhance customer service.
2. Greet clients and vendors warmly, ensuring their comfort and assistance.
3. Offer amenities such as drinks or access to a massage chair to visitors.
4. Log interactions into the management system and inform case managers of unscheduled visits.
5. Provide toys for children, restock supplies, and inform management of low stock.
6. Identify and assess customer needs to ensure satisfaction.
7. Conduct exit interviews for feedback on service improvements.
8. Handle complaints, provide solutions, and follow up for resolution.
9. Maintain communication standards and policies for high-quality service.
10. Input checks and mail into the Case Management Software.
11. Manage deliveries and notify staff accordingly.
12. Assist with clerical duties such as copying, faxing, and organizing files.
13. Keep the lobby and conference rooms tidy.
14. Maintain cleanliness in the coffee areas and restock supplies.
15. Prepare and serve coffee, ensuring a welcoming environment.
16. Descale coffee machines quarterly.
17. Maintain a professional appearance, including attire and grooming.
18. Attend additional in-person training sessions, occasionally on weekends, with prior notice.

Qualifications

• Hospitality experience preferred but not required.
• Fluent in English and Spanish.
• Punctual and reliable.
• Polished appearance and professional demeanor.
• Outgoing, friendly, and welcoming attitude.
• Team player with excellent communication skills.
• Proficient in relevant computer software.
• Strong multitasking and organizational skills.
• Active listening and customer complaint handling skills.
• Detail-oriented and adaptable to a fast-paced environment.

Additional Information

We offer health benefits, savings accounts, life insurance, paid time off, holidays, and a 5% 401K match. We also provide confidential counseling, mental health support, and financial guidance. Your information will be kept confidential according to EEO guidelines.