Front Desk Representative

HMG Plus, Inc.; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A prestigious law firm is seeking a Guest Services Representative in New York City. The role involves enhancing guest experiences, managing schedules, and supporting client needs within a dynamic environment. Candidates should exhibit strong customer service skills, cultural awareness, and a proactive approach to problem-solving.

Qualifications

• Minimum of 3 years experience in a high-paced customer service environment.
• Bachelor degree preferred.
• Demonstrates a positive can-do attitude.

Responsibilities

• Answer incoming calls and transfer inquiries.
• Greet guests and manage meeting reservations.
• Serve as the main contact for calls and information.

Skills

Customer Service

Cultural Awareness

Problem Solving

Education

Bachelor Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

EMS Conference Room Booking

SDC Phone System

Job description

About The Client
Our client is a global Law Firm based in Chicago, IL. As one of the world’s leading law firms, they serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and management; restructurings; high-stakes litigation and trials; and government, regulatory and internal investigations. They handle the most complicated and sophisticated legal matters because they don’t just meet industry standards, they create them. They bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,500+ lawyers) operating from 19 offices across the United States, Europe and Asia, they are one of the largest law firms in the world and a top financial performer.

About the Job:

• The position of Guest Services Representative requires an individual with a superior customer service orientation. As part of a cohesive team working with international clients this position focuses on enhancing the brand representation whether by answering phones, greeting and guiding guests through the office/conference space or in their approach to solve logistical challenges when handling office or meeting reservations.
• The selected candidate will demonstrate a high degree of cultural awareness and possesses the curiosity and ability to adapt to other cultural beliefs and norms. A positive can-do attitude that carries through all day-to-day activities. A fast paced, entrepreneurial and innovated environment, we are looking for a driven individual who thrives on the prospect of enhancing the experience of our guests, effecting change and, as part of the integrated whole, contributing to the success of the firm overall.
• The Guest Services Representative is an essential position for operation of the Conference Center and answering the main phone line.

Essential Job Functions:

• Answer incoming calls and transfer within the Firm and to outside numbers using the SDC system.
• Assign offices to visiting attorneys and clients paying attention and noting all details including technology, secretarial assistance, and supply needs, as well as any and all other important information.
• Greet guests and walk them to the appropriate conference room, attorney’s office, or visitor office.
• Reserve meeting space by using EMS conference booking software, noting all details including technology, A/V, catering, supplies and other support needs.
• Arrange for all catering needs by acting as a liaison between foodservice staff and the person making the reservation to ensure proper food order, delivery time, and charges. Educate requesters on meal, snack, and beverage service types, as well as special event types and pricing for each.
• Order cars for attorneys and clients, as needed.
• Add guest names to building security website to allow entry to the building to outside guests. Arrange for temporary internal IDs for visiting attorneys.
• Be the single point of contact for all calls - act as the information ’hub’ of the office, knowing where to transfer people and what departments can help service each request.
• Know what is going on in each conference room at all times and help direct callers and visitors to each.

Qualifications & Requirements:

• Bachelor Degree is preferred.
• Minimum of 3 years prior experience in a high-paced customer service environment is required.
• Microsoft Outlook, Word, Excel, EMS Conference Room Booking, SDC phone system.

Equal Employment Opportunity:
All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.