Front Desk Representative

YMCA of Central Stark County (Ohio); Massillon (OH); On-site; USD 24,000 - 26,000; Full time

Job summary

A leading nonprofit is seeking a Front Desk Representative to provide exceptional service to members and guests. In this role, you'll promote YMCA memberships while engaging with diverse community groups. Customer service skills and a positive attitude are essential for success in this entry-level position.

Qualifications

• Eagerness to welcome and engage with others.
• Strong listening skills and ability to empathize.
• Previous customer service experience preferred.

Responsibilities

• Provides excellent service to members and guests.
• Promotes and sells memberships and programs.
• Handles and resolves concerns.

Skills

Customer service

Problem solving

Empathy

Communication

Tools

Microsoft Office

Job description

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Position Summary

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Delivers excellent service to all members, guests, and program participants, Responds to member and guest needs. Promotes membership and programs provided by the YMCA.

Position Summary

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Delivers excellent service to all members, guests, and program participants, Responds to member and guest needs. Promotes membership and programs provided by the YMCA.

Rate Of Pay

$11.35/hour commensurate w/ experience

Available Hours

• Weekday nights - closer
• Weekends
  
  

Qualifications

• Eagerness to welcome, connect, and engage with others.
• Strong listener with the ability to empathize and problem solve.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales, or related experience.
• Solid computer skills and Microsoft Office experience required.
  
  

Essential Functions

• Provides excellent service to members, guests, and program participants contributing to member engagement.
• Handles and resolves concerns.
• Promotes and sells memberships and programs.
• Builds relationships and helps connect community members to the YMCA.
  
  

member, service desk, YMCA

Job Posted by ApplicantPro

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Non-profit Organization Management

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