Front Desk Representative

YMCA of Central Stark County; Massillon (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

The YMCA of Central Stark County is seeking an enthusiastic customer service representative. This role is key in providing excellent service, promoting memberships, and connecting with community members during evenings and weekends. Successful candidates will enjoy engaging with diverse groups and contributing to a strong community spirit.

Qualifications

• Eagerness to welcome and engage with others.
• Strong listening and problem-solving abilities.
• Ability to relate to diverse groups.

Responsibilities

• Provides excellent service to members and guests.
• Handles and resolves member concerns.
• Promotes and sells YMCA memberships and programs.

Skills

Customer service

Listening

Empathy

Problem solving

Computer skills

Microsoft Office

Job description

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Delivers excellent service to all members, guests, and program participants, Responds to member and guest needs. Promotes membership and programs provided by the YMCA.

RATE OF PAY:

$11.35/hour commensurate w/ experience

AVAILABLE HOURS:

• Weekday nights - closer
• Weekends

QUALIFICATIONS:

• Eagerness to welcome, connect, and engage with others.
• Strong listener with the ability to empathize and problem solve.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales, or related experience.
• Solid computer skills and Microsoft Office experience required.

ESSENTIAL FUNCTIONS:

• Provides excellent service to members, guests, and program participants contributing to member engagement.
• Handles and resolves concerns.
• Promotes and sells memberships and programs.
• Builds relationships and helps connect community members to the YMCA.