Front Desk Representative

Avid hotel by IHG; Madison (AL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Paid time off

Training & development

Job summary

Shivaay Group LLC is hiring for Front Desk Team members who provide exceptional guest services and maintain professional communication. The role involves assisting guests, handling check-ins/outs, answering calls, and coordinating with departments to resolve issues.

The position emphasizes in-person work and cross-training opportunities within the hospitality environment. We seek individuals with a positive attitude, strong communication skills, and the ability to manage busy periods.

Qualifications

• High school diploma or equivalent.
• 1 year hotel front office experience preferred.
• Willing to work weekends and holidays.
• Authorized to work in the US.
• In-person work location required.

Responsibilities

• Assist guest in any needs or requests they have.
• Gain basic knowledge of the front desk operating system.
• Check guest in and out efficiently
• Answering phones in a professional manner.
• Making reservations, taking messages for other departments and management, relaying all messages to the correct department, and assisting guest with billing and reservation concerns.
• Clean and Neat organization of the work area.
• Greeting guest in a friendly and professional manner.
• May be required to stand for long periods of time while monitoring your work area.
• Cleaning of common areas and rooms when necessary.
• Stocking food and beverage items as needed.
• Inform guest of any events, local attractions, local restaurants, services, and hotel facilities.
• You will be self-empowered to resolve Guest issues and complaints in a timely manner.
• Property walks as needed.

Skills

Customer service

Communication

Phone etiquette

Multilingual

Flexible hours

Education

High school diploma or equivalent

Tools

Hotel OS

Job description

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms
• Paid time off
• Training & development

Overview

Shivaay Group LLC is in search of a valuable candidate for our Front Desk Team. We are seeking individuals with a positive personality who has excellent communication and guest services skills. We provide great opportunities in the hospitality industry with chances to advance from within the company. In all departments we may require cross training, to allow better opportunities within the company.

With this position you are fully responsible for personal information that is considered private and secure. Guest Service Representatives are the first and last face our guests see, which holds great value to our team. For these reasons, we are looking for the best individuals for this position.

Full job description

• Assist guest in any needs or requests they have.
• Gain basic knowledge of the front desk operating system.
• Check guest in and out efficiently
• Answering phones in a professional manner.
• Making reservations, taking messages for other departments and management, relaying all messages to the correct department, and assisting guest with billing and reservation concerns.
• Clean and Neat organization of the work area.
• Greeting guest in a friendly and professional manner.
• May be required to stand for long periods of time while monitoring your work area.
• Cleaning of common areas and rooms when necessary.
• Stocking food and beverage items as needed.
• Inform guest of any events, local attractions, local restaurants, services, and hotel facilities.
• You will be self-empowered to resolve Guest issues and complaints in a timely manner.
• Property walks as needed.

Experience

• Hotel customer service experience is preferred but not required.
• Ability to manage guest in every situation including complaints in a calm and professional manner
• Communication skills and excellent phone etiquette
• Quick to learn a new system and structure. Experience in the hotel Operating Systems is a plus, but not required.
• Bilingual or Multilingual skills (if applicable) are a plus
• Ability to work flexible hours and days, including weekends and holidays
• Capable of working in a fast-paced work environment, alone and with others.
• Housekeeping Experience is a plus.
• Work Location is in person required.

Work Location: In-Person

Job Type: Full-time and Part-time

Requirements

• Must be authorized to work in the US.
• Must have reliable transportation.
• At least 1 year of hotel front office system experience preferred.
• Willing to work on weekends and holidays.
• Willing to do heavy lifting.

Must be willing to go under background check

Benefits

• Paid time off
• Employee Discount
• Medical Insurance

Schedule

• 8 hour shift
• Morning shift
• Evening shift
• Night shift
• Weekends
• Monday to Friday
• Holidays

Education

High school or equivalent (Required)

Required

Must be 18 years of age.

WORK ENVIRONMENT

• Working in a hotel, you must be comfortable working with other individuals in a shared opened space.
• No set deadlines, as duties and tasks can change daily. You must be able to prioritize your day based on the tasks provided and open to changes or additions to your job each day.
• Must be able to work well with others.
• Remaining customer friendly and professional throughout your work day.
• Hours and scheduling will vary from week-to-week basis and no amount of hours is guaranteed. This will be based on demand of business.

PHYSICAL DEMANDS

• The duties required while performing this job are the ability to see, hear, reach, stand, stoop, bend, and crouch up to 8 hours on a daily basis.
• Must be able to push, pull, and lift up to 50 lbs.
• During your daily shift you will be required to stand, move, walk, bend and stoop regularly.
• Must be able to write