Front Desk Guest Services Specialist - Flexible Schedule

Avid hotel by IHG; Madison (AL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Paid time off

Training & development

Job summary

Shivaay Group LLC is hiring for Front Desk Team members who provide exceptional guest services and maintain professional communication. The role involves assisting guests, handling check-ins/outs, answering calls, and coordinating with departments to resolve issues.

The position emphasizes in-person work and cross-training opportunities within the hospitality environment. We seek individuals with a positive attitude, strong communication skills, and the ability to manage busy periods.

Qualifications

• High school diploma or equivalent.
• 1 year hotel front office experience preferred.
• Willing to work weekends and holidays.
• Authorized to work in the US.
• In-person work location required.

Responsibilities

• Assist guest in any needs or requests they have.
• Gain basic knowledge of the front desk operating system.
• Check guest in and out efficiently
• Answering phones in a professional manner.
• Making reservations, taking messages for other departments and management, relaying all messages to the correct department, and assisting guest with billing and reservation concerns.
• Clean and Neat organization of the work area.
• Greeting guest in a friendly and professional manner.
• May be required to stand for long periods of time while monitoring your work area.
• Cleaning of common areas and rooms when necessary.
• Stocking food and beverage items as needed.
• Inform guest of any events, local attractions, local restaurants, services, and hotel facilities.
• You will be self-empowered to resolve Guest issues and complaints in a timely manner.
• Property walks as needed.

Skills

Customer service

Communication

Phone etiquette

Multilingual

Flexible hours

Education

High school diploma or equivalent

Tools

Hotel OS

Job description

Shivaay Group LLC is hiring for Front Desk Team members who provide exceptional guest services and maintain professional communication. The role involves assisting guests, handling check-ins/outs, answering calls, and coordinating with departments to resolve issues.

The position emphasizes in-person work and cross-training opportunities within the hospitality environment. We seek individuals with a positive attitude, strong communication skills, and the ability to manage busy periods.