Front Desk Representative

Memorial Medical Center Las Cruces; Las Cruces (NM); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid time off

Tuition Assistance

401(k) Retirement

Mental Health & Wellness

Career Development

Job summary

Memorial Medical Center Las Cruces is seeking a Front Desk Representative to join our team. You will greet patients, manage check-in/check-out, and ensure accurate registration and scheduling using Clockwise and the EMR system.

You will verify demographics and insurance, collect payments, respond to inquiries, maintain a clean lobby, and support clinical staff. The role requires a high school diploma and strong customer service skills in a busy healthcare environment.

Qualifications

• A high school diploma or equivalent is required.
• Strong customer service skills and ability to handle a fast-paced environment.

Responsibilities

• Provide superior customer service to patients and staff.
• Ensure demographic, billing, and clinical information is accurately entered in the registration system.
• Greet patients and manage check-in/check-out using Clockwise.
• Enter demographics and scan patient information into the EMR and log patients into the system.
• Verify patient demographics and insurance information; update as needed.
• Collect patient payments.
• Answer inquiries and forward messages to clinical staff per protocol.
• Maintain accurate cash drawer during shifts.
• Follow up with patients after visits as needed.
• Maintain cleanliness and functionality of the lobby and registration area.
• Perform other duties as required.

Skills

Critical thinking

Under pressure

Reading & math

Interpersonal skills

MS Office

EMR Clockwise

Organization

Data entry accuracy

Professional appearance

Insurance vocabulary

Education

High school diploma or equivalent

Tools

Clockwise software

EMR software

Job description

Your Experience Matters

Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well‑being so you can provide exceptional care to others. As a Front Desk Representative, joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How You'll Contribute

A Front Desk Representative who excels in this role:

• Provides superior customer service to both patients and other staff members.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Greet patients and handle check-in/check-out process, including use of Clockwise system
• Enter demographics and scan patient information into EMR and properly log patient into system
• Verify patient demographic and insurance information, updating as needed
• Collect patient payments
• Answer and respond to inquiries; forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol
• Maintain accurate accounting of cash drawer during shift
• Call patients to follow up on their visit to MAUC, as needed
• Maintain cleanliness and functionality of office, particularly lobby and registration area
• Other duties as required

Education

What we're looking for

• A high school diploma or equivalent is required.

Skills & Knowledge

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Ability to read, write, and perform basic mathematical functions.
• Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff.
• Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently.
• Organized, detail-oriented, and able to work well under pressure.
• Efficient and accurate completion of daily tasks and data entry.
• Professional appearance and manner.
• Knowledge of insurance/medical terms and policies preferred but not required.

Schedule

Full-time, Colon & Rectal

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.

More About Memorial Medical Center

Memorial Medical Center is a 199-bed acute medical/surgical teaching hospital located in Las Cruces, NM, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.

Memorial Medical Center is an Equal Opportunity Employer. MMC is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment

EEOC Statement

Memorial Medical Center is an Equal Opportunity Employer. Memorial Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.