Front Desk Representative

Lifepoint Health; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid time off

Tuition assistance

401(k) retirement plan with company-mÃ

Well-being programs

Job summary

Memorial Medical Center in Las Cruces, NM, part of Lifepoint Health, is seeking a Front Desk Representative to manage patient registration, check-in/out, and billing processes. The role requires strong data entry, insurance verification, and effective communication with patients and staff to ensure smooth daily operations.

The position emphasizes accuracy, empathy, and professional interaction while handling routine inquiries and maintaining a clean lobby area.

Qualifications

• High school diploma or equivalent required.
• Ability to read, write, and perform basic mathematical functions.
• Familiarity with EMR, practice management, and Clockwise software preferred.

Responsibilities

• Ensures all demographic, billing, and clinical information is entered in the registration system accurately and promptly.
• Greet patients and manage check-in/check-out using Clockwise system.
• Enter demographics and scan patient information into EMR; log patient into system.
• Verify patient demographic and insurance information; update as needed.
• Collect patient payments and maintain cash drawer accuracy.
• Answer inquiries and route messages to clinical staff as per protocol.
• Call patients for follow-up after visits; maintain lobby and registration area cleanliness.

Skills

Critical thinking

Decision making

Stress management

Communication

Interpersonal skills

Microsoft Office

EMR systems

Clockwise system

Data entry

Attention to detail

Professional appearance

Education

High school diploma or equivalent

Tools

Clockwise

EMR software

Practice management software

MS Office

Job description

Your experience matters

Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Desk Representative,joining our team, you’re embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.


• Greet patients and handle check-in/check-out process, including use of Clockwise system


• Enter demographics and scan patient information into EMR and properly log patient into system


• Verify patient demographic and insurance information, updating as needed


• Collect patient payments


• Answer and respond to inquiries; forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol


• Maintain accurate accounting of cash drawer during shift


• Call patients to follow up on their visit to MAUC, as needed


• Maintain cleanliness and functionality of office, particularly lobby and registration area


• Other duties as required

What we’re looking for

Education:

• A high school diploma or equivalent is required.

Skills & Knowledge:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.


• Must be able to work in a stressful environment and take appropriate action.


• Ability to read, write, and perform basic mathematical functions.


• Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff.


• Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently.


• Organized, detail-oriented, and able to work well under pressure.


• Efficient and accurate completion of daily tasks and data entry.


• Professional appearance and manner.


• Knowledge of insurance/medical terms and policies preferred but not required.

Schedule

Full-time

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.


• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.


• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.


• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).


• Professional Development:Ongoing learning and career advancement opportunities.

More about Memorial Medical Center

Memorial Medical Center is a 199-bed acute medical/surgical teaching hospital located in Las Cruces, NM, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone—your experience matters.

Memorial Medical Center is an Equal Opportunity Employer. MMC is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment

EEOC Statement

Memorial Medical Centeris an Equal Opportunity Employer.Memorial Medical Centeris committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.