Front Desk Representative

Goldfish Swim School; Johns Creek (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading swim school is seeking a Front Desk Customer Service Representative to promote quality service and manage customer interactions. This role involves checking in students, addressing inquiries, and maintaining a positive environment. Ideal candidates will have strong communication and problem-solving skills, along with a passion for working with children.

Benefits

Flexible schedule

Training & development

Opportunity for advancement

Leadership roles

Pay raise after training

Valuable work experience

Future references/referrals

Qualifications

• Ability to work with children.
• Creative thinking skills to identify and resolve challenges.

Responsibilities

• Addresses inquiries via phone, digital, and in person.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of areas: front desk, Snack Shack, changing rooms.

Skills

Communication

Problem Solving

Organizational Skills

Job description

Benefits:

• Flexible schedule
• Training & development
• Opportunity for advancement

We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! We desire to maintain a “get it” mentality, a “want it” attitude, and the “capacity” to learn and grow professionally and personally. That is “why” we smile!

Benefits:

• Leadership roles
• Flexible hours
• Pay raise after training
• Valuable work experience
• Future references/referrals

Role: Front Desk Customer Service Representative

Summary: Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School-Sandy Springs customers and is responsible for presenting a positive image for the company.

Primary Responsibilities:

• Addresses inquiries via phone, digital, and in person and follows up timely
• Checks in students on the attendance tracking system and prepares lesson schedules for team members
• Resolves account matters and contacts guests for clarification purposes
• Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms, and observation space
• Updates informational displays with accurate and timely promotions and literature
• Monitors Snack area and provides guidance to Snack Shack staff

Job Qualifications and Skills:

• Ability to work with children
• Problem solver and creative thinking skills to identify and resolve challenges
• Excellent communication and organizational skills

Goldfish Swim School- Sandy Springs is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information, see www.goldfishswimschool.com.

NOTE: The information within this posting is not all-inclusive and may be subject to change. Employees are expected to fulfill other duties and responsibilities as assigned by the Employer. EEO/Goldfish Swim School-Johns Creek is an Equal Opportunity Employer.