Front Desk Representative

BMC- THE BENCHMARK MANAGEMENT COMPANY, LLC; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

BMC- THE BENCHMARK MANAGEMENT COMPANY, LLC is seeking a Front Desk Representative for an on-site role in Boston, MA. The position involves greeting guests, handling check-ins/check-outs, answering phones, and providing information about the property and local area.

Responsibilities include managing reservations, coordinating with other departments, processing payments, and maintaining accurate records to ensure a smooth and welcoming guest experience.

Qualifications

• Customer-facing role with strong communication.
• Experience with front desk procedures and guest interactions.
• Proficient phone etiquette and multitasking in high-volume environments.
• Familiarity with reservations processes and booking systems.
• Maintaining confidentiality of guest information and attention to detail.
• Basic computer skills and ability to navigate property management software.

Responsibilities

• Greet guests and assist with check-ins and check-outs.
• Answer phones, respond to inquiries, and provide information about the property and local area.
• Manage reservations and coordinate with other departments to address guest needs.
• Process payments and maintain accurate records at the front desk.
• Keep lobby and front desk areas organized and presentable.
• Communicate effectively with guests and team members to ensure a smooth experience.

Skills

Customer service

Reception operations

Phone etiquette

Reservations knowledge

Attention to detail

Basic computer skills

Team communication

Education

High School Diploma or equivalent

Tools

Hotel/Property management software

Job description

Company Description BMC- THE BENCHMARK MANAGEMENT COMPANY, LLC is a hospitality company headquartered in The Woodlands, Texas, United States. The organization focuses on delivering high-quality guest experiences and professional property management services. Team members are encouraged to provide attentive service, maintain a welcoming environment, and uphold strong operational standards. The company values reliability, professionalism, and a guest-first mindset in all interactions with visitors and clients.
Role Description The Front Desk Representative is a full-time, on-site role based in Boston, MA. This position is responsible for greeting guests, handling check-ins and check-outs, answering phones, and responding to inquiries in a professional and courteous manner. Daily tasks include managing reservations, providing information about the property and local area, and coordinating with other departments to address guest needs. The role also involves processing payments, maintaining accurate records, and ensuring the front desk and lobby areas remain organized and presentable. The Front Desk Representative supports a smooth guest experience by resolving issues promptly and maintaining strong communication with guests and team members.
Qualifications

• Strong customer-facing skills, including Customer Service and Communication abilities.
• Experience with reception operations, including Receptionist Duties and front desk procedures.
• Professional Phone Etiquette and ability to manage high call volumes efficiently.
• Knowledge of Reservations processes, booking systems, and basic administrative workflows.
• Reliability, attention to detail, and ability to maintain confidentiality of guest information.
• Comfort working in a fast-paced hospitality environment and collaborating with a diverse team.
• Basic computer proficiency; experience with hotel or property management software is a plus.
• High school diploma or equivalent; prior hospitality or front desk experience preferred.