Front Desk Registration

Triad Complete HealthcareTM; Ponca City (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

Triad Complete HealthcareTM in Ponca City is seeking a Front Desk Registration professional. This role serves as a front-line ambassador, responsible for patient check-in, accurately gathering demographic information, and scheduling appointments. The ideal candidate should possess strong customer service skills and be able to manage patient interactions effectively.

The position requires previous medical clinic experience or a background in office work, with preferred qualifications including an associate degree. The environment may present latex exposure, and candidates should display adequate stamina and communication skills.

Qualifications

• High School graduate or equivalent; associate degree or higher preferred.
• Ability to communicate professionally and effectively, both verbally and in writing.
• Previous medical clinic experience or background in general office work preferred.
• Demonstrates excellent customer service skills.
• Ability to understand insurance benefits and perform basic mathematical tasks.

Responsibilities

• Greet patients and visitors in a courteous and friendly manner.
• Respond appropriately to all calls and manage appointments accurately.
• Perform all patient intake functions with accurate demographic entry.
• Scan insurance cards and validate eligibility.
• Maintain an organized work environment and prioritize tasks.
• Account for daily cash and payment entries.

Skills

Customer service skills

Medical terminology knowledge

Verbal communication

Written communication

Ability to follow instructions

Basic mathematical skills

Typing speed at least 40 WPM

Education

High School diploma or equivalent

Associate degree or higher (preferred)

Job description

Front Desk Registration

Servesas a front-line ambassador for Triad Complete Healthcare in Ponca City. Responsiblefor providingsupport services and patient check-in functions, accurately gathering all required patient demographic information into the clinic EMR system. Schedule appointments, collecting all appropriate data from patients and referring clinic/providers according to clinic protocols. Demonstrates customer service skills responding to inbound calls and face-to-face inquiries and conversations. Provides and explains required documents and insurance benefits to patients. Collects patient co-payments and other applicable deductibles, deposits, or payments. Reconciles daily cash transactions with patient account entries and prepares bank deposits. Receptionist may be responsible for all scheduling, patient benefit coordination, and patient benefit communication.

Qualifications

• High School graduate or equivalent; associate degree or higher preferred.
• Ability to communicate professionally and effectively, both verbally and in writing.
• Previous medical clinic experience or background in general office work preferred.
• Demonstrates excellent customer service skills.
• Ability to receive, comprehend, and follow verbal and written instructions.
• Ability to understand insurance benefits and perform basic mathematical tasks.
• Knowledge of medical terminology.
• Understand the ethics of confidentiality and HIPPA regulatory requirements.
• Ability to type at least 40 WPM.

Physical requirements

• Able to work in a latex burdened environment.
• Able to speak clearly and distinctly with staff, providers, patients, and families.
• Able to hear to converse with others over the phone.
• Demonstrates adequate stamina to deal with stressful situations and to complete necessary work schedule.
• Demonstrates adequate vision to prepare and read documents accurately.
• Possess fine motor skills and hand/eye coordination to manage office equipment.

Job relationships

• Reports to manager/physician/advanced practice provider.
• Contributes a positive attitude and department cohesiveness by working cooperatively with other staff members. Demonstrates a team approach.

Principle Job responsibilities

• Greet patients and visitors in a courteous and friendly manner, always understanding and professional in contacts with patients, visitors, employees, and medical staff.
• Responds appropriately to all calls and takes correct action to arrange appointments and referrals, accurately completing all scheduling and encounter fields.
• Performs all patient intake functions with accurate demographic and note entry into the patient system.
• Scan insurance cards, validate insurance eligibility, and identify benefit-related information for each scheduled visit, making sure the information entered is up to date and accurate. Is alert to insurance coverage issues and communicates appropriately with patients and provider.
• Performs prior authorization tasks promptly with payers to ensure patient tests and procedures are covered. Keeps physicians and all appropriate team members informed of insurance authorization delays or non-coverage.
• Maintains an organized work environment; consistently prioritizes work assignments and facilitates timely response to tasks. Utilizes time between patients to review all forms and data entered for completeness and accuracy.
• Accurately accounts for daily cash and payment entries. Performs daily balancing and creates deposit functions.
• Held accountable for posted transactions.
• Acts as a liaison between patients, staff, and physicians while communicating effectively with all parties.
• Handles confidential information appropriately.