Front Desk Registration (Temporary)

TRIAD MSO; Ponca City (OK); On-site; USD 2,066,400 - 2,755,200; Full time

Job summary

Triad Complete Healthcare in Ponca City, OK is seeking a Front Desk Registration professional to support patients, families, and providers with check-in, data collection, and scheduling. You will explain documents, collect payments, and reconcile cash while ensuring accuracy in the EMR system and adherence to clinic protocols.

The role requires strong customer service, professional communication, and familiarity with insurance benefits; typing 40 WPM and HIPAA knowledge are important.

Qualifications

• High School graduate or equivalent; associates degree or higher preferred.
• Ability to communicate professionally and effectively, both verbally and in writing.
• Previous medical clinic experience or background in general office work preferred.
• Demonstrates excellent customer service skills.
• Ability to receive, comprehend, and follow verbal and written instructions.
• Ability to understand insurance benefits and perform basic mathematical tasks.
• Knowledge of medical terminology.
• Understand the ethics of confidentiality and HIPAA regulatory requirements.
• Ability to type at least 40 WPM.

Responsibilities

• Greet patients and visitors in a courteous and friendly manner, always remaining professional.
• Respond to calls and arrange appointments and referrals, completing scheduling and encounter fields.
• Performs all patient intake functions with accurate demographic data and note entry into the system.
• Scan insurance cards, validate eligibility, and identify benefits for each visit; ensure data is up to date.
• Process prior authorizations with payers and inform physicians of delays or non-coverage.
• Maintain organized work environment and balance daily tasks; review forms for completeness.
• Accurately account for daily cash and payments and perform deposit reconciliations.
• Handle confidential information appropriately.

Skills

Professional communication

Customer service

Typing 40 WPM

Medical terminology

Confidentiality/HIPAA

Education

High School graduate

Associates degree preferred

Job description

Job Description Front Desk Registration

Serves as a front-line ambassador for Triad Complete Healthcare in Ponca City. Responsible for providingsupport services to patients, families, and providers in a professional and courteous manner. Performs patient check-in functions and accurately gathers all required patient demographic information into theclinicEMR system. Schedule appointments collecting allappropriate datafrom patients and referring clinic/providers according to the clinic protocols. Demonstrates customer service skills responding to inbound calls andface to faceinquiries and conversations. Provides and explains required documents and insurance benefits to patients.Collectspatient co-payments and other applicable deductibles, deposits, or payments.Reconcilesdaily cash transactionswith patient account entries and prepares bank deposits.Receptionistmay be responsible for all scheduling, patient benefit coordination, and patient benefit communication.

Qualifications

• High Schoolgraduate or equivalent;associatesdegree or higher preferred.

• Ability to communicate professionally and effectively, both verbally and in writing.

• Previousmedical clinic experience or background in general office work preferred.

• Demonstrates excellent customer service skills.

• Ability to receive,comprehend, and follow verbal and written instructions.

• Ability to understand insurance benefits and perform basic mathematical tasks.

• Knowledge of medical terminology.

• Understand the ethics of confidentialityand HIPPAregulatory requirements.

• Ability to type at least 40WPM.

Physical requirements

• Able to workinlatexburdened environment.

• Able to speak clearly and distinctly with staff, providers, patients, and families.

• Able to hear to converse with others over the phone.

• Demonstrates adequate stamina to deal with stressful situationsand to complete necessary workschedule.

• Demonstrates adequate vision to prepare and read documents accurately

• Possess fine motor skills and hand/eye coordination to manage office equipment.

Job relationships

• Reports tomanager/physician/advanced practice provider.

• Contributes a positive attitude and department cohesiveness by working cooperatively with other staff members. Demonstrates a team approach.

Principle Job responsibilities

• Greetspatientsand visitors incourteousand friendlymanner,always understanding and professionalincontactswith patients, visitors,employees, and medical staff.

• Responds appropriately to all callsand takes correct action to arrange appointmentand referrals, accuratelycompleting all scheduling and encounter fields.

• Performs all patientintake functionswithaccuratedemographic and note entry into the patient system.

• Scan insurance cards,validates, insurance eligibility andidentifiesbenefitrelated to each scheduled visit, making surethe information entered is up to date andaccurate. Is alertto insurance coverageissues and communicates appropriately with patients, andprovider.

• Performs priorauthorizationstaskspromptly with payers to ensure patient test and procedures arecovered. Keep physicians and allappropriate teammembers informed of insurance authorization delaysor non-coverage.

• Maintains an organized work environment; consistently prioritizes work assignments and facilitates timelyresponse to tasks.Utilizestime between patients to review all forms and data entered for completeness and accuracy.

• Accuratelyaccounts for daily cash and payment entries.Performsdaily balancing and creates deposit functions.

• Held accountable for posted transactions.

• Acts as a liaison between patients, staff, and physicians while communicating effectively with all parties.

• Handles confidential information appropriately.