Front Desk Receptionist Virginia Beach Part Time

Rodgers and Rodgers Consulting; Virginia Beach (VA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Paid Sick Time

Competitive salary

Wellness resources

Benefits/Perks

Great Work Environment

Competitive Compensation

Job summary

Rodgers and Rodgers Consulting seeks an experienced Front Desk Receptionist to be the first contact for veterans and families at our clinic. You will manage the intake, scheduling, and basic screenings while ensuring a welcoming, efficient front desk operation.

This part-time role requires strong communication, organization, and empathy, with Sundays 8:00 am to 5:00 pm and potential for extra hours as needed. HIPAA compliance is essential.

Qualifications

• Proven experience as a receptionist or in a customer service role.
• Strong communication and interpersonal skills in a professional setting.
• Attention to detail and ability to maintain HIPAA compliance.

Responsibilities

• Greet veterans, visitors, and staff with courtesy and professionalism.
• Verify patient demographics and facilitate the intake process.
• Manage the appointment calendar and check-in processes.
• Assist veterans with completing necessary paperwork as needed.
• Conduct basic screening checks (temperature/BP) as required.
• Provide accurate information in person and via phone/email, including directions.
• Communicate effectively using online chat and other digital tools.
• Perform clerical duties (filing, photocopying, scanning, faxing).
• Maintain a clean, organized reception and office space.
• Order office supplies and manage inventory.
• Collaborate with medical staff to ensure efficient patient flow.
• Answer calls and emails, directing inquiries appropriately.
• Ensure security and HIPAA compliance at the reception desk.

Skills

Strong communication skills

Interpersonal skills

Organizational abilities

Multitasking

Empathy toward veterans

Customer service experience

Education

High school diploma or equivalent

Tools

Apple products

Google Suite

Job description

Benefits

• Paid Sick Time
• Competitive salary
• Wellness resources
• Benefits/Perks
• Great Work Environment
• Competitive Compensation

Job Summary

We are seeking an experienced, dedicated, and professional receptionist to join our team! As our Front Desk Receptionist, you will be the first point of contact for our patients and their families, providing exceptional service to veterans and service members. This role is vital to creating a positive experience for all who enter our clinic. The ideal candidate will have a strong customer service background, excellent organizational skills, and a commitment to supporting veterans with empathy and respect.

Responsibilities

• Greet and welcome veterans, visitors, and staff with courtesy and professionalism.
• Verify patient demographics and facilitate the intake process.
• Manage the appointment calendar and check-in processes efficiently.
• Assist veterans with completing necessary paperwork as needed.
• Conduct basic screening checks, including temperature or blood pressure checks, as required.
• Provide accurate information in person and via phone/email, including directions to the office using internet maps/GPS.
• Communicate effectively using online chat and other digital communication tools.
• Perform clerical duties such as filing, photocopying, scanning, and faxing.
• Maintain a clean, organized reception and office space.
• Order office supplies and manage inventory.
• Collaborate with medical staff and management to ensure efficient patient flow and clinic operations.
• Answer phone calls and emails promptly, directing inquiries to the appropriate team member or department.
• Ensure office security by adhering to safety protocols and managing access via the reception desk.
• Comply with HIPAA regulations and uphold patient confidentiality standards.

Qualifications/Requirements

• High school diploma or equivalent; additional education is a plus.
• Proficient in computer skills; experience with Apple products and Google Suite is preferred.
• Proven experience as a receptionist or in a customer service role.
• Strong communication and interpersonal skills, with the ability to use chat and online tools effectively.
• Excellent organizational and multitasking abilities.
• Sensitivity and empathy towards veterans and their unique needs.
• Attention to detail and a commitment to excellent customer service.

Schedule

This is a part-time position, requiring 8-16 hours per week. Primary hours are on Sundays from 8:00 am to 5:00 pm, with potential additional hours available during the Monday to Friday workweek as needed.