Front Desk Receptionist & Surgical Scheduler

Atrium Staffing LLC; Allentown (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(K) plan

Paid time off (PTO)

Job summary

Atrium Staffing LLC is seeking a Front Desk Receptionist & Surgical Scheduler for a small ophthalmology practice in Allentown, NJ. The role focuses on welcoming patients, verifying demographics, and coordinating surgical schedules.

You will manage insurance details, collect payments, assist with authorizations, and ensure accurate records while maintaining patient confidentiality and professional service.

Qualifications

• Strong organizational skills and attention to detail required.

Responsibilities

• Greet patients and check in/out, verify demographics, update records.
• Schedule, confirm, and reschedule appointments including tests and procedures.
• Collect co-pays and payments, issue receipts, maintain accurate records.
• Assist with insurance information and prior authorizations as needed.
• Coordinate and schedule ophthalmic surgeries with patients and facilities.
• Maintain waiting area flow and front desk organization.
• Ensure HIPAA compliance and proper documentation.

Skills

Organization

Verbal and written communication

Multitasking

Customer service

Education

High school diploma or equivalent

Some college or medical office training

Tools

EHR

Office software

Job description

Client Overview:

Our client is a small, patient-centered ophthalmology practice dedicated to providing high-quality, personalized eye care to their community. They are looking to add a Front Desk Receptionist & Surgical Scheduler to their team.

Salary/Hourly Rate:

$42k - $52k

Position Overview:

The Front Desk Receptionist & Surgical Scheduler is responsible for providing exceptional customer service to patients while efficiently managing front desk operations and coordinating surgical schedules in a small ophthalmology practice. This role requires strong organizational skills, attention to detail, and the ability to communicate clearly with patients, providers, and external facilities.

Responsibilities of the Front Desk Receptionist & Surgical Scheduler:

• Greet patients and visitors professionally and courteously, creating a welcoming environment.
• Check patients in and out, verify demographics, and update medical records as needed.
• Collect co-pays, balances, and other payments; issue receipts and maintain accurate records.
• Answer incoming calls, respond to messages, and route calls to appropriate staff or providers.
• Schedule, confirm, and reschedule clinic appointments, including follow-ups and diagnostic testing.
• Obtain and verify insurance information; assist with prior authorizations when needed.
• Manage patient flow in the waiting area to ensure timely and efficient visits.
• Maintain front desk organization, including filing, scanning, and routing documents.
• Protect patient confidentiality and comply with HIPAA and office policies.
• Coordinate and schedule ophthalmic surgeries and procedures with patients, physicians, and surgical facilities.
• Verify insurance coverage and obtain pre-certifications and prior authorizations for surgical procedures.
• Provide patients with pre-operative and post-operative instructions, including required testing and medication guidelines.
• Prepare and distribute surgical packets, consent forms, and necessary paperwork.
• Confirm surgery dates, times, and locations with patients and facilities; manage cancellations and rescheduling.
• Communicate closely with providers and clinical staff to ensure accurate surgical orders and documentation.
• Track and update surgical calendars; ensure all required documentation is completed and filed.
• Follow up with patients post-surgery to confirm follow-up appointments and address scheduling needs.

Required Experience/Skills for the Front Desk Receptionist & Surgical Scheduler:

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism.
• Customer service-oriented, with a compassionate and patient-focused attitude.

Preferred Experience/Skills for the Front Desk Receptionist & Surgical Scheduler:

• Previous experience in a medical office, ophthalmology, or surgical scheduling is strongly preferred.
• Knowledge of medical terminology and basic insurance processes (authorizations, referrals, benefits).
• Proficiency in electronic health records (EHR) and standard office software (e.g., Word, Excel).

Education Requirements:

• High school diploma or equivalent is required.
• Some college or medical office training is preferred.

Benefits:

• Medical, dental, and vision.
• 401(K) plan.
• Paid time off (PTO).