Front Desk Receptionist/Security Associate

LeeSar, Inc.; Fort Myers (FL); On-site; USD 25,000 - 32,000; Full time

Job summary

LeeSar, Inc. in Fort Myers, FL is seeking a Front Desk Receptionist / Security Associate. This full-time, on-site role supports the Security Department, greets visitors, answers calls, and maintains a professional reception area with data entry and mail handling responsibilities.

The position requires a High School diploma, customer-focused service, strong communication skills, and reliability. The work week is day shift; non-exempt status applies with 32.5 hours per week and 0.8 FTE.

Qualifications

• High School diploma or equivalent.
• Must be at least 18 years old.
• Authorization to work in the United States without sponsorship.
• Customer service/receptionist experience preferred.

Responsibilities

• Serve as the primary receptionist and front desk representative for the organization.
• Greet visitors, vendors, applicants, and associates in a professional, friendly manner.
• Answer, screen, and direct incoming telephone calls.
• Maintain a professional, organized reception area.
• Provide information and assistance to visitors and associates while ensuring a positive experience.
• Assist with data entry, tracking reports, and special projects.
• Process incoming mail, packages, and deliveries.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

MS Office

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Details: Job Location: LeeSar, Inc. (Headquarters) - Fort Myers, FL 33901, Position Type: Full Time, Education Level: High School, Job Shift: Day, Front Desk Receptionist / Security Associate

Non-Exempt | On-Site | Reports to: Security Manager | Department: Security

FTE: 0.8, 32.5 hpw

POSITION SUMMARY:

• Serves as the primary point of contact for visitors, vendors, applicants, and associates, creating a professional and welcoming first impression of LeeSar/CSF.
• Manages front desk operations, visitor access procedures, incoming calls, and administrative support functions for the Security Department.
• Supports facility security through visitor management, access control procedures, monitoring security systems, and maintaining accurate records.
• Collaborates with Security, Human Resources, and operational departments to provide exceptional customer service and maintain a safe and secure environment.

JOB DUTIES:

Front Desk Operations:

• Serve as the primary receptionist and front desk representative for the organization.
• Greet visitors, vendors, applicants, and associates in a professional, friendly, and service-oriented manner.
• Answer, screen, and direct incoming telephone calls.
• Maintain a professional, organized, and welcoming reception area.
• Provide information and assistance to visitors and associates while ensuring a positive customer experience.
• Assist with data entry, tracking reports, and special projects.
• Process incoming mail, packages, and deliveries.

Visitor Management & Access Control:

• Manage visitor registration, sign-in, and badge issuance processes.
• Verify visitor authorization and follow established access control procedures.
• Notify associates of visitor arrivals and coordinate visitor access as appropriate.
• Maintain visitor logs and access records.
• Monitor facility entrances, security cameras, and designated access points.
• Escalate unusual or suspicious activity to Security personnel in accordance with established procedures.

Teamwork & Customer Service:

• Maintain effective communication with Security, Human Resources, and other departments.
• Demonstrate professionalism, patience, and discretion in all interactions.
• Maintain confidentiality of information, records, and sensitive matters.
• Embrace and demonstrate the organization's Core Values.

Qualifications: EDUCATION:

• High School diploma or equivalent required.

REQUIREMENTS:

• As a customer facing role, this position must abide by professional business casual dress code.
• Must be at least 18 years of age.
• Authorization to work in the United States without current or future employer sponsorship.
• Previous customer service, receptionist, administrative support, hospitality, healthcare, retail, banking, or similar experience is preferred.
• Strong customer service orientation and interpersonal skills.
• Professional verbal and written communication skills.
• Proficient computer skills including Microsoft Outlook, Word, Excel, and internet applications.

*The duties and responsibilities listed in this job description are not exhaustive and may be modified at the discretion of the employer for business needs. Additional duties may be assigned as needed.

LeeSar is an Equal Opportunity Employer and a Drug-Free/Tobacco-Free Workplace