Front Desk Receptionist Royale Oaks Assisted Living

Florence Home; Omaha (NE); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Employee assistance program

Paid time off

Sick leave

Health Insurance

Dental Insurance

Eye Insurance

401K

Life Insurance

Tuition Assistance

Job summary

Royale Oaks is seeking a self-motivated receptionist to provide excellent customer service to staff, residents, and families at the front desk. The role requires professionalism, reliability, and the ability to manage a busy reception area with courtesy and compassion.

Primary duties include answering phones, greeting visitors, coordinating interdepartmental communications, and performing general office tasks.

Qualifications

• High school diploma or equivalent.
• Prior work in reception or customer service preferred.
• Must be able to read, write and follow oral and written directions at a level necessary to accomplish the job and communicate effectively through written information.
• Must possess strong organizational skills, and be detail oriented, but flexible in order to accommodate the fluctuating needs of the facility.
• Knowledgeable on the computer and able to operate Microsoft Office.
• Ability to represent the facility in a positive and professional manner.
• Must be able to work effectively in an individual or team setting.
• Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.

Responsibilities

• Answering the phones and referring to the appropriate department or person.
• Greet residents, families, guests, and staff in a courteous and professional manner.
• Communicate effectively between departments for special events, vendors, guest meals, visitors, outside providers, and inquiries.
• General office duties including typing, filing, distribution of mail.
• Follow guidelines for phone inquiries and guided tours.
• Other duties as assigned

Skills

Customer service

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

Job description:

Royale Oaks is a well-established community, minutes from the interstate. We are a nonprofit, family-oriented, multicultural community where your talent and knowledge will be highly valued.

We are looking for someone that is self-motivated, outgoing and dependable. The candidate will need to have a thorough understanding of receptionist/customer service experience with the ability to manage a busy front desk. We are looking for a team player who can assist seniors with comfort, care and compassion, displaying complete professionalism and class.

The receptionist is responsible for providing excellent customer service to all staff, residents and resident family members. The receptionist is also responsible for providing assistance to all departments, as well as answering phones and assisting residents, family members and potential clients as needed.

Available Shift:

8am-4:30pm, and other assigned hours.

Minimum Eligibility Requirements:

• High school diploma or equivalent.
• A desire and willingness to learn new systems.
• Prior work in reception or customer service preferred.
• Must be able to read, write and follow oral and written directions at a level necessary to accomplish the job and communicate effectively through written information.
• Must possess strong organizational skills, and be detail oriented, but flexible in order to accommodate the fluctuating needs of the facility.
• Knowledgeable on the computer and able to operate Microsoft Office.
• Ability to represent the facility in a positive and professional manner.
• Must be able to work effectively in an individual or team setting.
• Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.

Essential Functions:

• Answering the phones and referring to the appropriate department or person.
• Greet residents, families, guests, and staff in a courteous and professional manner.
• Communicate effectively between departments for special events, vendors, guest meals, visitors, outside providers, and inquiries.
• General office duties including typing, filing, distribution of mail.
• Follow guidelines for phone inquiries and guided tours.
• Other duties as assigned

Job Qualifications:

• High school diploma or equivalent required.
• Customer service: 1 year

Job Type: Full-time

Salary: Depends on experience

Benefits:

• Employee assistance program
• Paid time off
• Sick leave
• Health Insurance
• Dental Insurance
• Eye Insurance
• 401K
• Life Insurance
• Tuition Assistance