Front Desk Receptionist - Physical Therapy Department

Boulder Co.; Boulder (CO); On-site; USD 54,443,000 - 74,501,000; Full time

Benefits offered by this job

Life/AD&D - Guardian

PTO 16 days

Paid holidays

EAP

401(k) Safe Harbor

Medical benefits

HSA/FSA

Dental

Vision

Short-Term Disability

Flexible Spending Accounts

Life and AD&D

401(k)

Job summary

Boulder Centre for Orthopedics seeks a Front Desk Receptionist to greet patients, manage check-ins, handle calls, and schedule Physical Therapy appointments in a busy clinic. You will preserve patient privacy, collect payments, and keep our reception area organized, contributing to a welcoming patient experience.

Requirements include a high school diploma and at least one year of customer service or administrative experience.

Qualifications

• High school diploma or equivalent required; customer service experience preferred.
• Experience handling sensitive information with confidentiality and empathy.
• Ability to multitask in a fast-paced clinical front-desk environment.

Responsibilities

• Greet patients and visitors in a professional, friendly manner.
• Check in/out patients, collect demographics and co-pays.
• Answer calls, schedule and reschedule appointments in EMR.
• Maintain accurate patient records and communication with staff.

Skills

Customer service

Multitasking

Organization

Communication

Professionalism

Confidentiality

Independence

Education

High school diploma or equivalent

Tools

EMR software

Multi-line phones

Microsoft Office

Job description

Description

Job Overview: Join our team as a Front Desk Receptionist supporting our Physical Therapy department. You’ll greet and assist patients and visitors, manage paperwork and patient demographic information in our EMR system, answer incoming calls, schedule appointments, check patients in and out, collect payments, and perform a variety of clerical duties. This role is essential to providing a welcoming patient experience and supporting the efficient operation of our Physical Therapy clinic.

Department: Physical Therapy
Reports To: Front Desk Manager
Schedule/Type: Full-time, onsite; Monday-Friday
Pay Range: $19-$26 per hour, commensurate with experience
Travel: Occasional travel between Boulder and Broomfield locations may be required
Bonus Eligibility: No

Position Note: Physical Therapy hours are Monday-Friday, 7:00 AM-6:00 PM. Specific schedule will be based on department needs.

Requirements

What You'll Do

• Welcome patients, visitors, and staff in a professional, friendly, and courteous manner.
• Check patients in and out while collecting required documentation, demographic information, and co-payments.
• Answer and direct incoming telephone calls promptly and professionally.
• Schedule and reschedule Physical Therapy appointments by phone and in person using the EMR system.
• Coordinate appointments based on therapist availability and patient preferences.
• Maintain accurate scheduling and patient records.
• Communicate with therapists and staff regarding patient scheduling needs and concerns.
• Answer routine, non-medical questions and provide appropriate information to patients.
• Explain financial responsibilities, including co-pays, deductibles, and coinsurance, and collect payments as required.
• Help ensure efficient patient flow and communicate delays to patients and clinical staff.
• Maintain clean and organized reception and waiting areas.
• Open and close the office as assigned.
• Protect patient privacy by following HIPAA requirements and maintaining confidentiality.
• Follow all clinic safety, security, and organizational policies.
• Assist with ordering, receiving, stocking, and distributing office supplies.
• Deliver exceptional customer service to patients, coworkers, and providers.
• Assist with front desk coverage in other departments as needed.
• Perform other duties as assigned.

What We're Looking For

Required Qualifications

• High school diploma or equivalent.
• At least one year of customer service, receptionist, or administrative experience.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to provide compassionate, professional customer service to patients and coworkers.
• Comfortable handling sensitive and confidential information.
• Ability to de-escalate difficult situations with professionalism and empathy.
• Ability to work independently while contributing to a collaborative team environment.

Preferred Qualifications

• Previous experience in a medical office or healthcare setting.
• Experience using multi-line telephone systems.
• Experience with electronic medical record (EMR) or practice management software.
• Proficiency with Microsoft Office.

Why Join BoulderCentre for Orthopedics and Spine?

At BoulderCentre for Orthopedics, we are committed to providing exceptional orthopedic care while fostering a supportive and collaborative work environment. We value teamwork, professionalism, compassion, and continuous improvement. Every employee plays an important role in helping our patients return to the activities they love.

Company Paid Benefits:

• Basic Life/AD&D - Guardian
• 16 days of PTO per year
• 7-7.5 paid holidays per year
• EAP
• 401(k) Safe Harbor Contribution

Benefit Options Requiring Employee Contributions:

• Medical
• HSA and FSA
• Dental
• Vision
• Short-Term Disability
• Voluntary Life and AD&D
• Flex Spending Accounts
• General Purpose Healthcare FSA
• Optional Protection Benefits (Accident, Hospital Indemnity, Cancer Care and Critical Illness Insurance)
• 401(k)

Closing Date: This position will be open for a minimum of 3 days and will remain open until a top candidate is identified.

Boulder Centre for Orthopedics is proud to be an Equal Opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We encourage diverse candidates to apply and welcome the opportunity to build a talented and inclusive workforce. In our recruitment and employment practices, we adhere to applicable federal, state, and local laws, ensuring fairness and inclusivity in all aspects of employment. We value diversity and believe that a diverse workforce enhances our ability to serve our patients and community effectively. All qualified individuals are encouraged to apply, regardless of background or identity.