Front Desk Receptionist - Per diem

Boys & Girls Club of Worcester, Inc.; Worcester (MA); On-site; USD 25,000 - 28,000; Part time

Job summary

Boys & Girls Club of Worcester, Inc. is seeking a part-time Front Desk Receptionist (Per Diem) to provide welcoming service to visitors, members, and staff. Shifts may occur on weekdays between 9am and 8pm, with flexible scheduling to accommodate staffing needs. Bilingual Spanish/English is required.

Responsibilities include front desk management, clerical tasks, and processing membership payments, with an environment that engages youth and supports a positive community impact.

Qualifications

• High School Diploma or equivalent required.
• One year receptionist experience preferred.
• Scheduling flexibility required.
• Bilingual (Spanish/English) required.

Responsibilities

• Provide exemplary customer service to Club visitors, volunteers, staff and members.
• Maintain order of front desk area.
• Perform clerical tasks: answering phones, filing, data entry of attendance and membership forms, pre- and post-test surveys, photocopying.
• Process membership fee payments.
• Schedule membership orientations.
• Regular exposure to loud noise, music, and other sounds in a youth environment.

Skills

Customer service

Data entry

Membership fees processing

Fast-paced environment

Multi-tasking

Independent work

Calm under pressure

Education

High School Diploma or equivalent

Job description

Job Type

Part-time

Description

Front Desk Receptionist, Per Diem (as needed),

Possible hours on a Monday through Friday , ranging from 9am-8pm

Must be bilingual - Spanish/English

This per diem (as needed) position provides flexible coverage based on operational needs. Shifts may range from occasional hours or single-day assignments to extended coverage periods of one to three weeks for vacations, leaves of absence, or other staffing needs. There is no guaranteed minimum number of hours, and scheduling will vary depending on department requirements.

The Boys & Girls Club of Worcester is a nonprofit, charitable, educational organization recognized as a leading advocate for youth development, working to help youth of all backgrounds.

Responsibilities

• - Providing exemplary customer service to all Club visitors, volunteers, staff and members.
• - Maintaining order of front desk area.
• - Performing clerical tasks including answering phones, filing, data entry of attendance, membership forms, and pre- and post-test surveys, photocopying.
• - Processing membership fee payments.
• - Scheduling membership orientations.
• - Regular exposure to loud noise, music, and other sounds associated with an active youth environment.

Work Environment: Regular interaction with youth members, parents/guardians, visitors, donors, and staff within an active, dynamic youth club.

Come make a difference with us! Our history and our mission is this: Boys & Girls Clubs of Worcester serves over 500 kids from 5 to 18 years of age daily. We are a member of the Boys & Girls Clubs of America, but we are our own company. This makes us unique since we have support from a national brand, but we are also a local organization that focuses specifically on the needs of the Worcester area. With programs and three locations in Worcester, we are able to guide the youth of our community toward a fulfilling and meaningful future. We are committed to excellence by striving to provide an enriched environment that meets the physical, emotional, social, and intellectual needs of each kid we serve. We are a non-profit organization that strives to make a positive impact in your community. As one of the largest youth development agencies in Central Massachusetts, we can make great things happen for our kids, and for the city of Worcester. Join our movement and make a difference with us!

All applicants will be required to pass a criminal offender record information check (CORI) and a national background check.

Please note : we often make our first contact to applicants through email.

An Equal Opportunity / Aff

Females, persons of color, veterans, and persons with disabilities are strongly encouraged to apply.

Requirements

QUALIFICATIONS

• - High School Diploma or equivalent
• - One year experience as a receptionist
• - Scheduling flexibility
• - Bilingual (Spanish/English) required

SKILLS

• - Excellent customer service skills
• - Data entry experience
• - Experience processing membership fees and other monetary transactions
• - Ability to excel in a fast-paced, kid friendly environment
• - Ability to multi-task
• - Ability to work independently
• - Ability to remain calm during busy times

Salary Description

$18-$20 an hour depending on experience