Front Desk Receptionist (Patient Care Coordinator)

Bedford-Commons-Obgyn; Bedford (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits from day one

No evenings or weekend schedules

Regular weekday schedule

One-hour lunch break

Team-based environment

Job summary

Bedford Commons OBGYN seeks a compassionate Patient Access Representative for full-time front desk work in New Hampshire. You will greet patients, check in, schedule appointments, handle calls, collect co-pays, and verify demographics while upholding HIPAA and privacy standards.

This role supports a team-based, patient-centered environment across Bedford and nearby locations, with a weekday schedule and benefits from day one.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service preferred.
• Healthcare setting experience preferred but not required.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and check-in patients in a warm, professional manner.
• Explain procedures and registration requirements to patients.
• Schedule appointments in person and by phone using an electronic scheduling system.
• Manage high-volume patient call queues professionally.
• Collect co-pays and process transactions accurately.
• Verify and update patient demographics and insurance information.
• Maintain patient confidentiality per HIPAA regulations.
• Navigate multiple computer systems and software platforms.
• Collaborate with clinical and administrative teams to ensure smooth patient flow.
• Support a team-based approach to ensure a positive patient experience.
• Maintain regular attendance as per policy.
• Perform additional duties as assigned by management.

Skills

Customer service

Multitasking

Communication

Computer literacy

Education

High school diploma or equivalent

Tools

Electronic scheduling system

Job description

Patient Care Coordinator – Front Desk Receptionist

Bedford Commons OBGYN

About Us

At Bedford Commons OBGYN, our commitment to providing Uncommon Care begins at the front desk. Our front office team plays a vital role in creating a welcoming, supportive, and seamless experience for every patient who walks through our doors. We are seeking a compassionate, enthusiastic, and patient-focused individual to join our team in a full-time Patient Access Representative role.

Position Summary

The Patient Access Representative is responsible for performing key front office and clinical administrative tasks while maintaining a professional, friendly, and service-oriented approach. This role requires strong communication skills, attention to detail, and the ability to manage multiple systems in a fast-paced healthcare environment. The ideal candidate is compassionate, organized, and committed to delivering excellent patient care and customer service.

Key Responsibilities

• Greet and check-in patients in a warm, professional, and approachable manner
• Communicate procedures and registration requirements to patients upon arrival
• Schedule appointments in person and over the phone using an electronic scheduling system
• Manage high-volume patient call queues in a timely and professional manner
• Collect co-payments and ensure accurate transaction processing
• Verify, update, and maintain patient demographic and insurance information
• Safeguard confidential patient information in compliance with HIPAA regulations
• Navigate multiple computer systems and software platforms efficiently
• Collaborate with clinical and administrative teams to ensure smooth patient flow
• Support a team-based approach to ensure the best patient experience
• Maintain regular attendance in accordance with practice policy
• Perform additional duties as assigned by management

Qualifications & Experience

• High school diploma or equivalent required
• Previous customer service experience strongly preferred
• Experience in a medical office or healthcare setting preferred but not required
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficiency with computers and willingness to learn new systems

Work Schedule

• Monday through Friday, 7:00 AM – 4:00 PM or 7:30 AM-4:30 PM
• Start and end times may vary slightly based on location and schedule needs
• Must be available to rotate between office locations

Locations

Bedford Commons OBGYN operates across multiple sites including Bedford, Derry, Londonderry, and Windham of New Hampshire. The selected candidate will be expected to rotate across all office locations as needed.

Why Join Us

• Join a specialized women’s healthcare clinic committed to providing exceptional, patient-centered care
• Benefits eligible from day one of employment
• Supportive and collaborative team environment focused on delivering Uncommon Care
• Strong commitment to work-life balance with no evenings or weekend schedules
• Consistent weekday schedule that supports predictability and stability
• One-hour lunch break to allow time to recharge during the workday
• Opportunity to work in a patient-centered environment where your role truly makes an impact
• Fast-paced, team-oriented culture focused on delivering Uncommon Care