Front Desk Receptionist (Olney)

Jimmy Jazz; Olney (MD); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Health Insurance

Vision Insurance

Life Insurance

Short term disability benefits

401k

Free onsite parking

Job summary

Rockville Internal Medicine Group in Rockville, MD is seeking a full-time Front Desk Receptionist to join our fast-paced multi-specialty practice. The role requires a friendly, professional demeanor, excellent customer service, and the ability to manage high call volumes and patient check-ins.

The ideal candidate will have a high school diploma, experience in a medical office, strong English communication, basic typing skills, and familiarity with Athena EMR is preferred.

Qualifications

• Experience in a medical practice required.
• High school graduate or equivalent.
• Fluent in English with good written and spoken communication.
• Ability to handle multiple priorities and a fast-paced environment.
• Basic computer skills and typing.

Responsibilities

• Greet patients and check them in/out in a courteous manner.
• Answer high-volume phone calls and schedule appointments.
• Verify insurance eligibility and collect co-pays.
• Maintain orderly reception area and patient flow.
• Coordinate with clinical staff and document patient information.

Skills

Customer service

Communication

Multitasking

English proficiency

Typing & data entry

Medical terminology

Bilingual (Spanish)

Education

High school diploma

Tools

Athena EMR

Job description

• Base Pay $18.00 - $25.50 / Hour
• Employee Type Non Exempt FT - Regular
• Required Degree High school
• Manage Others No

Contact information

• Email [e-mail]

Imagine a job where you will have the opportunity to do exciting and challenging work while making a difference in your community. Rockville Internal Medicine Group is a fast-paced, large multi-specialty practice who is proud to have cared for generations of Montgomery County families for more than half a century. We are committed to a diverse inclusive workforce that provides high quality compassionate medical care within a collaborative work environment.

We have an immediate full-time opening for an experienced medical office Front Desk Receptionist to join our team. Our ideal candidate has a positive can-do attitude, treats others with respect and integrity, professional demeanor and excellent customer service skills.

As a valued member of our team, we want to invest in you by providing the training, mentoring, development and support you need now and in the future.

Requirements

*All New Hires are required to be COVID 19 vaccinated

Work Hours: Monday to Friday 8:00am to 4:30pm

What you'll do on a typical day as a Front Desk Receptionist:

1. Greets arriving patients in a friendly, courteous and helpful manner.
2. Assesses whether patients have special or immediate needs and sees that these needs are met.
3. Answers high volume of phone calls efficiently and professionally.
4. Verifies insurance eligibility via patient’s insurance card and other ID.
5. Verifies patient identity by checking photo ID.
6. Scans insurance card and photo ID.
7. Updates and/or verifies demographic, insurance, and work information.
8. Collects co-pay and indicates payment on log.
9. Reconciles co-pay information with collections at close of business.
10. Generate referrals from patients whose insurance requires a specialist visit.
11. Prints fee tickets and/or flow sheets for appointments.
12. Informs patients of any delays.
13. Communicates with the Clinical Supervisor/Office Coordinator any patient needs that may arise in the reception area related to a clinical nature.
14. Keeps desk, reception, and waiting area tidy and free from trash; redistributes waiting room reading materials; and disinfects surfaces daily.
15. Other job duties may be assigned based on patient volume and needs of the practice.

What you'll need to be successful as a Front Desk Receptionist:

• Experience in a medical practice required
• High school graduate or equivalent
• Pleasant, dependable, and courteous speaking manner
• Must have excellent verbal and written command of the English language and of medical terminology
• Ability to handle multiple priorities in a high volume and sometimes stressful environment in a professional manner
• Good basic typing and computer data entry skills
• Excellent interpersonal and customer service skills
• Detail-oriented with the ability to adapt to and assess changing medical insurance issues
• Prior experience with Athena EMR system is desired
• Bilingual Preferred (Spanish/English)

Working Conditions

1. Work in a high-volume, multi-physician medical practice.
2. Work often requires the ability to process large volumes of necessary, time sensitive, and confidential paperwork.
3. Exposure to communicable illnesses that can be spread via airborne or surface contact routes is possible.

Summary

• Paid Time Off (PTO)
• Paid Holidays
• Health Insurance
• Vision Insurance
• Life Insurance
• Short term disability benefits
• 401k
• Free onsite parking

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law