Front Desk Administrator - Clackamas, OR

Mindful Support Services; Oregon; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

PTO

Paid holidays

401k matching

Life Insurance

Professional development

Job summary

Mindful Therapy Group in Clackamas, OR is seeking a full-time in-office Front Desk/Administrative Assistant to deliver outstanding customer service at the front desk, over the phone, and by email.

You will manage client scheduling, verify benefits, support providers, and help create a welcoming environment, with opportunities for leadership training and advancement.

Qualifications

• Experience delivering customer service in person, on the phone, or via email.
• Ability to multitask and prioritize in a fast-paced environment.
• Willingness to participate in feedback and growth.
• Schedule flexibility with weekday and some weekend hours.

Responsibilities

• Provide excellent customer service over phone, in person, and by email.
• Create a warm, welcoming atmosphere for clients.
• Manage front desk and assist clients during visits.
• Schedule client appointments and coordinate with providers.
• Verify client insurance benefits.

Skills

Customer service

Communication

Multitasking

Front desk

Job description

Job Type: Full-time, 100% in-office at Clackamas, OR location

Salary: $19.00 per hour

Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply.

About the Company

Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have partnered with over 2,300 providers throughout our 20+ locations, and we are continuing to grow!

About the role

This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities.

Primary responsibilities

• Providing excellent customer service over the phone, in person, and via email
• Creating a warm and welcoming atmosphere for clients
• Managing the front desk by helping clients prepare for their visits
• Scheduling client appointments
• Supporting mental health providers with administrative requests
• Client insurance benefits verification

What you’ll need to be successful

• Strong work ethic and ownership of your role
• Ability to multi-task and prioritize
• Willingness to step into uncomfortable situations with clients, providers and coworkers
• Motivation to receive feedback and continually grow
• Schedule flexibility- we are open Monday-Friday 7:00am-8:00pm and open Saturdays from 8:00am-4:00pm
• Schedule offered: Tuesday-Saturday.

We provide our full-time employees with:

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued annually
• 6 paid holidays per year
• 401k matching
• Life Insurance

• Professional development training and opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.

Job Type: Full-time, 100% in-office at Clackamas, OR location

Salary: $19.00 per hour