Front Desk Receptionist - NW Hills, TX

Mindful Therapy Group; Austin (TX); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Paid holidays

401k matching

Life Insurance

Professional development

Job summary

Mindful Therapy Group in Austin, TX is hiring a full-time front desk/administrative coordinator to support therapists and clients. You will deliver warm customer service over the phone, in person, and by email, while managing scheduling and basic insurance verifications.

The role emphasizes helping providers with administrative tasks, maintaining a welcoming reception, and ensuring smooth daily operations. Typical hours are Monday–Friday, 9:00am–5:00pm, with firm schedule expectations.

Qualifications

• Experience providing excellent customer service.
• Ability to multi-task and prioritize in a fast-paced environment.
• Willingness to learn and adapt in a supportive team setting.

Responsibilities

• Provide excellent customer service over the phone, in person, and via email.
• Create a warm, welcoming atmosphere for clients at the front desk.
• Manage front desk operations and help clients prepare for visits.
• Schedule client appointments and coordinate provider calendars.
• Assist mental health providers with administrative tasks and insurance verification.

Skills

Customer service

Scheduling

Phone support

Front desk

Job description

Job Type: Full-time, shifts are Monday - Friday, 9:00am-5:00pm.

Salary: $19/hr

Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply.

About the Company

Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have partnered with over 2,300 providers throughout our 25+ locations, and we are continuing to grow!

About the role

This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities.

Primary responsibilities

• Providing excellent customer service over the phone, in person, and via email
• Creating a warm and welcoming atmosphere for clients
• Managing the front desk by helping clients prepare for their visits
• Scheduling client appointments
• Supporting mental health providers with administrative requests
• Client insurance benefits verification

What you’ll need to be successful

• Strong work ethic and ownership of your role
• Ability to multi-task and prioritize
• Willingness to step into uncomfortable situations with clients, providers and coworkers
• Motivation to receive feedback and continually grow
• Schedule flexibility: Hours of operations are Monday-Friday 7:00am-8:00pm and Saturdays 8:00am-4:00pm
• Shifts offered is Monday - Friday, 9:00am-5:00pm.

We provide our full-time employees with:

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued annually
• 6 paid holidays per year
• 401k matching
• Life Insurance
• Professional development training and opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.

Job Type: Full-time, shifts are Monday - Friday, 9:00am-5:00pm.

Salary: $19/hr