Front Desk Receptionist - Medical

Community Health Connections; Leominster (MA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Competitive pay and benefits

Job summary

Community Health Connections is seeking a Front Desk Receptionist to manage patient check-in/out, update demographics and assist with appointments and forms at the CHC Fitchburg Medical department. Evening shifts are required, and bilingual Spanish is a plus as you work within a busy, high-volume clinic.

The role emphasizes accurate data entry, patient coordination, and teamwork across clinical and non-clinical staff while ensuring smooth operations and strong patient service.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Evenings and weekend availability required.
• Bilingual in Spanish is a plus.
• 1 year of similar work experience or medical office experience preferred.
• Knowledge of basic medical terminology preferred.
• Demonstrated ability to work in a fast-paced, high-call-volume office.

Responsibilities

• Receives and directs incoming patients.
• Reviews and updates patient demographics and insurance information.
• Follows protocol for check-in, encounter form production, and check-out.
• Assists walk-in patients with appointments, prescriptions, or forms.
• Places reminder calls for upcoming appointments.
• Schedules walk-in appointments with Nurse on Duty.
• Provides coverage to Medical Records as needed.
• Team-based care with clinical and non-clinical staff.

Skills

Bilingual Spanish

Interpersonal skills

Customer service

Phone etiquette

Team collaboration

Education

High School Diploma or GED

Associate Degree

Job description

• Pay or shift range: $18.50 USD to $22.75 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Under the general supervision of the Medical Office Supervisor, the Front Desk Receptionist manages the arrival and departure of patients seeking services at the CHC Fitchburg Medical department. The responsibilities of the Front Desk Receptionist include receiving patients, updating patient information, printing an encounter form, booking appointments, cash reconciliation, and cross covering other medical departments as needed as well as working one assigned evening.

Responsibilities

• Receives and directs incoming patients
• Reviews and updates patient information related to demographics and insurance
• Follows established health center protocol for the check-in, encounter form production, and check-out
• Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms
• Places reminder calls to patients with upcoming appointments
• Schedules walk-in appointments, in collaboration with the Nurse of the Day
• Schedules patient appointments according to established protocol
• Provides coverage to Medical Records as needed
• Managing patient care is a team effort that involves clinical and non-clinical staff interacting with patients

Minimum Qualifications

• High School Diploma or GED required, Associate Degree in secretarial science or equivalent preferred
• Evenings and weekend availability required
• Bilingual in Spanish, is a plus
• 1-year similar work experience or in a medical office environment preferred
• Knowledge of basic medical terminology preferred
• Demonstrated interpersonal relationship skills
• Demonstrated proficiency in reading, writing and speaking in English
• Demonstrated ability to work in a fast paced, high telephone call volume office environment

We offer competitive pay and excellent benefits including bonuses, paid time off (vacation, sick, personal and 10 holidays), health, dental, life, vision, 401K, and more!

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Preferred

• Accurate Data Entry - Some Knowledge
• Medical terminology - Some Knowledge
• Medical office experience - Intermediate

Education

• Required: High School or better.
• Preferred: Associates or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.