Call Center Specialist- Medical

Community Health Connections; Fitchburg (MA); On-site; USD 26,174 - 32,373; Full time

Benefits offered by this job

401k

Vacation & personal time

Sick time

Health insurance

Dental & vision insurance

Life insurance

Long-term disability

EAP

Employee discounts

Tuition rewards/CME

Company events

Job summary

Community Health Connections (CHC) is a multi-site, non-profit health care center serving Fitchburg and surrounding communities. The Call Center Specialist will manage incoming calls, book appointments, and enter patient data while providing translation support for non-English speakers.

Under supervision of the Office Manager, you will schedule acute and routine visits, screen messages, and assist with front desk coverage at CHC locations, ensuring compassionate, accurate service in a busy

Qualifications

• Minimum qualifications include a high school diploma or GED; associate degree preferred.
• Bilingual in English/Spanish or English/Portuguese is a plus.
• Typing speed of at least 35 WPM is required.
• Knowledge of basic medical terminology is required.
• Strong interpersonal, communication and English language skills are essential.

Responsibilities

• Handle incoming calls, directing to appropriate CHC personnel.
• Screen calls, record messages, and return calls as needed.
• Schedule acute and routine appointments per protocol.
• Enter patient registration and demographic information.
• Provide translation services for non-English speakers.
• Cover front desk duties as needed; assist with faxes.

Skills

Bilingual (EN/ES or EN/PT)

Typing 35 wpm

Medical terminology

Interpersonal skills

Fluent in English (reading/writing/spe

Education

High School Diploma or GED

Associate degree preferred

Job description

Fitchburg | Fitchburg
Fitchburg, MA 01420, USA

• Pay or shift range: $19 USD to $23.50 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

JOIN THE CHC FAMILY!

Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts.

Under the general supervision of the Office Manager, the Call Center Specialist manages incoming telephone communications to CHC call center. The responsibilities of the Call Center Specialist include booking appointments, entering patient registration information, directing incoming telephone calls, recording accurate messages, and cross covering other departments as needed at CHC locations.

Essential Duties and Major Responsibilities:

• Receives and directs incoming calls to appropriate CHC personnel.
• Screens patient calls, takes accurate messages, and returns calls as appropriate (to patients, providers, and other organizations/agencies)
• Schedules acute (same day) appointments, in collaboration with the Office Manager and nursing supervisor.
• Schedules patient appointments according to established protocol
• Collects and enters patient registration and demographic data into computer system.
• Provides translation services for non-English speaking callers.
• Directs incoming faxes.
• Provides coverage to Front Desk Check-In/Check-Out as needed.

Minimum Qualifications:

• High School Diploma or GED required, associate degree in secretarial science or equivalent preferred.
• Bilingual in English/Spanish or English/Portuguese is a plus
• 1-year similar work experience or in a medical office environment preferred
• Must be able to type a minimum of 35 hrs. per minute.
• Knowledge of basic medical terminology
• Demonstrated interpersonal relationship skills.
• Demonstrated Proficiency in reading, writing, and speaking in English.
• Demonstrated ability to work in a fast paced, high telephone call volume office environment.
• 401k
• Generous vacation and personal time for eligible employees
• Sick time
• Medical, dental, and vision insurance
• 100% paid Life insurance/AD&D
• 100% paid Long-Term disability.
• Employee Assistance Program (EAP)
• Discounts on travel and entertainment!
• Discounts on cell phone service, computer purchases, and more!
• College Tuition Rewards/CMEs
• Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learn’s”, team building, and more!)
• EyeMed Vision Care Program
• Discounts on - gym membership, travel & entertainment tickets, electronics, and more!

Qualifications

Skills

Preferred

Medical terminology

Some Knowledge

Customer Service

Advanced

Intermediate

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.