Front Desk Receptionist - Medical

Community Health Connections; Gardner (MA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Bonuses

Paid time off

Health insurance

Dental insurance

Life insurance

Vision insurance

401K

Holidays

Job summary

Community Health Connections in Gardner, MA is seeking a Front Desk Receptionist to manage patient check-in/out, update demographics and insurance, and support multiple departments in a fast-paced medical office.

The role requires evenings and weekend availability, good English communication, and prior medical office experience; Spanish bilingual is a plus. Competitive pay and comprehensive benefits are offered, including time off and retirement plans.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Evenings and weekend availability required.
• 1 year similar work experience or in a medical office environment preferred.
• Knowledge of basic medical terminology preferred.
• Demonstrated proficiency in reading, writing and speaking in English.
• Bilingual in Spanish is a plus.

Responsibilities

• Receives and directs incoming patients.
• Reviews and updates patient information related to demographics and insurance.
• Follows established health center protocol for check-in, encounter form production, and check-out.
• Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms.
• Places reminder calls to patients with upcoming appointments.
• Schedules patient appointments according to established protocol.
• Provides coverage to Medical Records as needed.
• Team-oriented approach to patient care in collaboration with clinical and non-clinical staff.

Skills

Customer service

Communication

Multitasking

Spanish (bilingual)

Education

High School Diploma or GED

Associate degree (secretarial science)

Job description

Greater Gardner Gardner | GARDNER Gardner, MA 01440, USA

• Pay or shift range: $18.50 USD to $22.75 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Under the general supervision of the Medical Office Supervisor, the Front Desk Receptionist manages the arrival and departure of patients seeking services at the CHC Fitchburg Medical department. The responsibilities of the Front Desk Receptionist include receiving patients, updating patient information, printing an encounter form, booking appointments, cash reconciliation, and cross covering other medical departments as needed as well as working one assigned evening.

Responsibilities include:

• Receives and directs incoming patients
• Reviews and updates patient information related to demographics and insurance
• Follows established health center protocol for the check-in, encounter form production, and check-out
• Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms
• Places reminder calls to patients with upcoming appointments
• Schedules walk-in appointments, in collaboration with the Nurse of the Day
• Schedules patient appointments according to established protocol
• Provides coverage to Medical Records as needed
• Managing patient care is a team effort that involves clinical and non-clinical staff interacting with patients

Minimum Qualifications

• High School Diploma or GED required, Associate Degree in secretarial science or equivalent preferred
• Evenings and weekend availability required
• Bilingual in Spanish, is a plus
• 1-year similar work experience or in a medical office environment preferred
• Knowledge of basic medical terminology preferred
• Demonstrated interpersonal relationship skills
• Demonstrated proficiency in reading, writing and speaking in English
• Demonstrated ability to work in a fast paced, high telephone call volume office environment

We offer competitive pay and excellent benefits including bonuses, paid time off (vacation, sick, personal and 10 holidays), health, dental, life, vision, 401K, and more!

Preferred

Accurate Data Entry

Some Knowledge

Medical terminology

Some Knowledge

Medical office experience

Some Knowledge

Intermediate

Behaviors

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Education

Required

High School or better.

Preferred

Associates or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.