Front Desk Receptionist (Legal Assistant 1)

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 35,000 - 55,000; Full time

Job summary

Join a dedicated team as a Legal Assistant 1 at the Public Utility Commission, where your communication and customer service skills will shine. This role is pivotal as the first point of contact, welcoming visitors and assisting with inquiries. You will manage the front desk, respond to public questions, and support various administrative tasks, making a meaningful impact in the lives of those seeking assistance. If you are looking for a fulfilling position that values your contributions and offers a collaborative environment, this opportunity is perfect for you. Embrace the chance to brighten someone's day while advancing your career in public service.

Qualifications

• Three years of clerical, enforcement, or investigative work experience required.
• Ability to perform essential job functions and meet PA residency requirements.

Responsibilities

• Serve as the main receptionist and first point of contact for the Secretary's Bureau.
• Answer incoming calls, greet visitors, and assist with public inquiries.

Skills

Communication Skills

Customer Service

Clerical Skills

Research Skills

Education

High School Diploma

College Transcripts

Job description

Do you have excellent communication skills and experience providing outstanding customer service? The Public Utility Commission is seeking a dedicated Legal Assistant 1 to take on the role of Front Desk Receptionist and complete our team of professionals. This position serves as our main receptionist and first point of contact for the Secretary's Bureau, giving you the opportunity to greet our visitors, respond to public inquiries, and direct individuals to the appropriate personnel. If you are interested in becoming a vital part of an amazing team, come work for the Public Utility Commission. Brighten someone's day by helping those who need assistance; there is no greater reward!

As a Front Desk Receptionist in the Secretary's Bureau, this position covers the front desk and functions as the main receptionist answering all incoming calls. Duties include responding to general questions from the public, both telephonically and in person, greeting visitors, directing individuals to appropriate personnel, and accepting commission filings which are hand delivered from utilities, law firms, and members of the public. Additional responsibilities include, but may not be limited to:

• Researching docket numbers for members of the public
• Creating case folders
• Maintaining supplies
• Assisting members of the public in the use of the information kiosk
• Assisting file clerks with administrative duties as needed
• Maintaining weekly hearing calendar
• Assisting the compliance and assignment section as needed

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. Work hours are non-negotiable.
• Telework: You may have the opportunity to work from home (telework) part-time. The successful candidate is required to report to the headquarters worksite daily unless the employee meets eligibility requirements and telework has been approved. Management may discontinue any telework arrangement at any time, for any reason. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of responsible clerical, enforcement, or investigative work;
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [e-mail].

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.