Front Desk Receptionist - Inova Loudoun ASC

Inova Loudoun Ambulatory Surgery; Leesburg (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Life Insurance

Disability Insurance

Flexible Spending Accounts

401(k) retirement plan with company 
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Job summary

Inova Loudoun Ambulatory Surgery Center is seeking a Front Desk Receptionist/Registrar. The role involves greeting patients, checking in, registering, and handling related administrative duties as part of the business office team.

The position requires excellent customer service, accuracy, and the ability to multitask while communicating with patients, doctors, and staff. Work hours are M-F 6:00 a.m.-2:30 p.m. or 8:30 a.m.-5:00 p.m.

Qualifications

• Customer service mindset with professional demeanor.
• Ability to multitask and prioritize in a fast-paced healthcare environment.
• Strong interpersonal communication with patients, doctors, and staff.

Responsibilities

• Courteous and prompt processing of patients at the waiting area.
• Verifying the accuracy and completeness of patient clinical, demographic and insurance information upon admission.
• Entering corrected patient information into the medical software system at the time of admission.
• Answering all incoming telephone calls and directing the calls to the appropriate personnel.
• Communicating patient and/or surgeon delays to the Pre-Operative Area Charge Nurse.
• Updating the Billing Schedule for cancellations and/or add on cases.

Skills

Customer Service

Multitasking

Interpersonal Skills

Phone Handling

Education

High school diploma or equivalent

Job description

We are seeking an enthusiastic, detailed oriented, and self-motivated Front Desk Receptionist/Registrar for Inova Loudoun Ambulatory Surgery Center. Ideal candidates would posses excellent customer service skills, ability to multitask with high degree of accuracy and efficiency, strong interpersonal skills in order to communicate with patients, doctors and staff. As a member of our business office team, you will be responsible for greeting patients, scanning documents, checking in and registering patients, and other related duties as a key team member supporting the philosophy, objectives, and goals of the Surgery Center. Work hours are M-F 6:00 a.m.-2:30 p.m. or 8:30 a.m. - 5:00 p.m.

Job Responsibilities:

• Courteous and prompt processing of patients at the waiting area
• Verifying the accuracy and completeness of patient clinical, demographic and insurance information upon admission of the patient.
• Entering corrected patient information into the medical software system at the time of admission
• Answering all incoming telephone calls and directing the calls to the appropriate personnel
• Communicating patient and/or surgeon delays to the Pre-Operative Area Charge Nurse.
• Updating the Billing Schedule for cancellations and/or add on cases.

Job Requirements:

• High school diploma or equivalent required
• 1-2 years Previous administrative experience in healthcare setting such as an ambulatory surgery facility, acute-care hospital, or doctor’s office
• Demonstrates proficiency in general administrative office experience, including typing, filing, handling phone calls
• Life & Disability Insurance
• Healthcare and Dependent Day Care Flexible Spending Accounts
• 401(k) retirement plan with a company match
• Generous Paid Time Off Program
• Holiday Pay
• Tuition Reimbursement

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.