Front Desk Receptionist/Concierge (On-Call)

Four Seasons Hotels Limited

Minneapolis (MN)

On-site

USD 30,000 - 33,000

Full time

8 days ago

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Benefits offered by this job

Health insurance

Meal program

Uniforms provided

Sick pay & life insurance

401(k) retirement plan

Employee discounts

Job summary

Four Seasons Hotel Minneapolis is seeking a Front Desk Receptionist to warmly welcome guests, register arrivals, and provide exceptional hospitality at the heart of our luxury property.

You will handle check-ins and check-outs, process payments, answer questions, and coordinate with hotel teams to ensure guest satisfaction. This role requires a minimum of two years in a front desk or related role and strong English communication in a fast-paced environment.

Qualifications

Minimum 2 years of front office experience or related work.
High school diploma or equivalent.
Reading, writing and oral proficiency in English.
Good organizational skills.
Ability to multitask with attention to detail.

Responsibilities

Check in guests efficiently and politely, using guest name and assigning room with correct rate.
Check out guests, settle bills, and handle payments accurately.
Maintain a balanced bank and reconcile transactions after each shift.
Handle guest inquiries and requests with hospitality and professionalism.
Use computer systems to check-in/out, run reports, and manage room blocks.
Coordinate with Bell Staff and Concierge for guest services and arrivals.

Skills

Front office experience

English proficiency

Organizational skills

Multitasking

Attention to detail

Customer service

Education

High school diploma or equivalent

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel Minneapolis seeks a Front Desk Receptionist to join our talented team!

Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-timeJames Beard Award-winning native Minnesotan chef, discover why your future is here.

About the role

Basic Purpose: The Front Desk Receptionist welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. The Front Desk Receptionist reports to the Front Desk Manager.

What you will do

- Checks in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest’s room. Issues correct keys to the guest.
- Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
- Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
- Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
- Works harmoniously and professionally with co-workers and supervisors.
- Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
- Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage.
- Assist in coverage of Residential Front Office responsibilities and desk coverage.
- Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
- Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.

What you bring