Security Supervisor

Four Seasons Hotels and Resorts; Minneapolis (MN); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Competitive wage

Health insurance

Discovery nights

Holiday pay

Daily meals

Uniforms provided

Sick pay

401(k)

Discounted stays

Dental coverage

Job summary

Four Seasons Hotel Minneapolis is seeking a Security Supervisor to support the Security Manager and oversee day-to-day security operations for the property. You will lead a team of security officers, respond to emergencies, conduct investigations, and ensure guest and associate safety, enforcing hotel policies and coordinating with local law enforcement as needed.

This role requires at least 1 year of security experience in hotels, strong English communication, and flexibility to work weekdays,

Qualifications

• At least 1+ years of security experience, preferably in hotels and supervisory roles.
• High School diploma required; Bachelor’s degree preferred.
• Demonstrated ethical judgment and professional conduct.
• Strong interpersonal and relationship-building skills.
• Ability to work in a safe, organized manner and multi-task in a fast-paced hotel environment.
• Must be flexible with schedule including weekdays, weekends, holidays, evenings, and overnight shifts.

Responsibilities

• Oversee a team of security officers.
• Serve as main contact when the Director of Security is off-site.
• Provide training and coaching as needed.
• Protect guests, patrons, associates, and property; enforce hotel policies.
• Promote safety awareness and reduce incidents through training.
• Respond to emergency calls and support Fire/Life Safety procedures.
• Patrol premises and address safety, security, and fire hazards.
• Maintain incident reports and assist investigations.
• Coordinate with law enforcement and hotel partners as needed.

Skills

Interpersonal skills

Multitasking

Problem solving

Flexibility

English communication

Education

High School diploma

Bachelor’s degree preferred

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

About the role

Basic Purpose: The Security Supervisor supports the Security Manager and actively participates in and oversees the day-to-day security operations of the property.

What you will do

• Oversee team of security officers.
• Function as the main point of contact when Director of Security is not on property.
• Facilitate training and coaching as needed.
• Assist the Hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, Hotel property, building and grounds. Enforce Hotel rules, regulations and policies as well as the departments’ rules, policies and standards.
• Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required.
• Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed. Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
• Patrol building noting and correcting safety, security, and fire hazards. Able walk/run up stairs carrying a fire extinguisher.
• Implement all policies and procedures regarding security and safety.
• Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
• Respond properly in any hotel emergency safety situation.
• Assist with Worker’s Compensation, complete reports, and maintain a health and safety.
• Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists General liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims.
• Project an image of friendliness, professionalism and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
• Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.
• Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.
• Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.
• Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
• Participate and take an active role in the development and implementation of the hotel’s fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.
• Works harmoniously and professionally with co-workers and supervisors.

What you bring

• At least 1+ years of security experience, preferably within Hotels and in a supervisory role
• High School diploma - Bachelors Degree Preferred.
• Apply an ethical approach to the outcome of situations.
• Strong interpersonal and relationship-building skills to work with peers, superiors and clients.
• Work in a safe, prudent and organized manner.
• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.
• Reading, writing and oral proficiency in the English language
• Ability to multi-task in a high volume and demanding environment.
• Strong problem solving skills, ability to handle difficult situations and guests.

What we offer

We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits:

• Wage: $29.25 per hour
• Comprehensive health and vision insurance
• Discovery nights at Four Seasons Properties around the globe
• Holiday and vacation pay
• Daily meals inspired by award-winning chefs
• Complimentary uniforms and uniform care
• Sick pay, disability coverage, and life insurance

We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance:

• Parking discounts
• Staff lounge and cafeteria space with city view
• Up to eight weeks of parental leave pay
• Fur baby insurance
• 401(k) retirement plan
• Discounted accommodations at Four Seasons properties worldwide
• Dental coverage available at a discounted rate

Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below:

Instagram: @FSMinneapolis

Facebook: https://www.facebook.com/FourSeasonsMinneapolis

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/

Learn more about who we are: We Are Four Seasons

Candidates must have valid work authorization for the U.S.

Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affinection Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal