Security Supervisor
Four Seasons
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Benefits offered by this job
Job summary
Four Seasons Hotel Minneapolis seeks a Security Supervisor to support the Security Manager and oversee the day-to-day security operations of the property. You will lead a team of security officers, ensure the safety of guests, colleagues and the building, and enforce hotel rules and procedures.
The role requires coordinating emergency responses, conducting investigations, writing incident reports, and liaising with law enforcement as needed.
Qualifications
- High school diploma; Bachelor's degree preferred.
- 1+ years of security experience, preferably in hotels and supervisory role.
- Strong interpersonal skills and ethical approach to outcomes.
- Fluent English; ability to multi-task in a high-volume environment.
- Flexible schedule including weekdays, weekends, holidays, evenings.
Responsibilities
- Oversee team of security officers.
- Main contact when Director of Security is not on property.
- Facilitate training and coaching as needed.
- Ensure protection of guests, associates, and property; enforce rules and policies.
- Promote safety awareness and loss prevention through training.
- Respond to emergency calls and assist Fire Command center when needed.
- Patrol building; identify and correct hazards.
- Maintain security policies and incident documentation.
- Liaise with law enforcement, city and hotel associations.
- Manage incident reports and investigations; support liability reporting.
Skills
Education
Tools
Job description
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.
Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-timeJames Beard Award-winning native Minnesotan chef, discover why your future is here.
Basic Purpose: The Security Supervisor supports the Security Manager and actively participates in and oversees the day-to-day security operations of the property.
- Oversee team of security officers.
- Function as the main point of contact when Director of Security is not on property.
- Facilitate training and coaching as needed.
- Assist the Hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, Hotel property, building and grounds. Enforce Hotel rules, regulations and policies as well as the departments' rules, policies and standards.
- Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required.
- Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed. Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
- Patrol building noting and correcting safety, security, and fire hazards. Able walk/run up stairs carrying a fire extinguisher.
- Implement all policies and procedures regarding security and safety.
- Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
- Respond properly in any hotel emergency safety situation.
- Assist with Workers' Compensation, complete reports, and maintain a health and safety.
- Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists General liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims.
- Project an image of friendliness, professionalism and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
- Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.
- Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.
- Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.
- Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
- Participate and take an active role in the development and implementation of the hotel's fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.
- Works harmoniously and professionally with co-workers and supervisors.
- At least 1+ years of security experience, preferably within Hotels and in a supervisory role
- High School diploma - Bachelors Degree Preferred.
- Apply an ethical approach to the outcome of situations.
- Strong interpersonal and relationship-building skills to work with peers, superiors and clients.
- Work in a safe, prudent and organized manner.
- Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.
- Reading, writing and oral proficiency in the English language
- Ability to multi-task in a high volume and demanding environment.
- Strong problem solving skills, ability to handle difficult situations and guests.
We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits:
- Wage: $29.25 per hour
- Comprehensive health and vision insurance
- Discovery nights at Four Seasons Properties around the globe
- Holiday and vacation pay
- Daily meals inspired by award-winning chefs
- Complimentary uniforms and uniform care
- Sick pay, disability coverage, and life insurance
- Parking discounts
- Staff lounge and cafeteria space with city view
- Up to eight weeks of parental leave pay
- Fur baby insurance
- 401(k) retirement plan
- Discounted accommodations at Four Seasons properties worldwide
- Dental coverage available at a discounted rate
Instagram: @FSMinneapolis
Facebook: https://www.facebook.com/FourSeasonsMinneapolis
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/
Learn more about who we are: We Are Four Seasons
Candidates must have valid work authorization for the U.S.
Four Seasons is an Equal Opportunity, Aff... Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
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