Clinical Research Front Desk Receptionist

Suncoast Research Associates, LLC; Florida; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Suncoast Research Associates in the Doral area seeks a full-time receptionist/front desk to support clinical trial operations. The role requires multitasking, a friendly demeanor, and excellent customer service.

Must be fully bilingual in English/Spanish with 2+ years of medical front desk experience and proficiency in Microsoft Office. Work 7 am–4 pm, Monday–Friday, in a fast-paced environment.

Qualifications

• Bilingual in English and Spanish required.
• 2+ years of medical front desk experience.
• Proficiency with Microsoft Office suite.
• Strong customer service skills and professional demeanor.

Responsibilities

• Answer the telephone in a professional manner and screen calls.
• Enter patient data promptly and request stipend after visit.
• Enter patient data in CTMS and log follow-up visits.
• Coordinate and communicate next visits to staff and patients.
• Prepare patients' study schedules daily and distribute to staff.
• Call patients to confirm next day visits and special requests.
• Prepare transportation requests for drivers.
• Process incoming faxes and distribute accordingly.
• Maintain front desk inventory and organize space.
• Receive packages and notify relevant departments.

Skills

Bilingual English/Spanish

Tools

Microsoft Office

Job description

Suncoast Research Associates is a privately owned and operated research organization that was established in 2018. We help volunteers get involved in clinical trials, which allow patients to play a more active role in their health care, gain access to new research treatments before they are widely available, and help others by contributing to medical research. Our company works with all major pharmaceutical companies and conducts studies in myriad therapeutic areas. We are located in the Doral area. We are looking to fill a full-time reception / front desk position. We are looking for an energetic, multitasking individual with the requirements listed below:

Able to work Monday-Friday / 7 am - 4 pm

Must be fully bilingual in English/Spanish

2+ years of experience in a medical front desk

Microsoft Office knowledge

Great Customer Service

Receptionist duties include, but are not limited to:

• Answer the telephone in a professional manner/screen calls as necessary.
• Enter patient data promptly and request a stipend upon visit completion
• Enter all patient data in CTMS and all follow-up & recurring visits accordingly.
• Coordinators/Assistant Coordinators must provide the next scheduled visits daily in the patients' sign-in roster at the front desk. They must also notify clinical staff of any changes in scheduled visits.
• Prepare patients' study schedules daily and distribute them to staff.
• Call patients to confirm the next day's visits (reminding them of any special requests, such as Fasting, bringing medications, diaries, etc.).
• Prepare Transportation Requests and give them to the driver
• Collect incoming fax(es) and distribute accordingly.
• Lab results will be distributed to the Clinical Ops Manager and/or the Clinical Ops Assistant Manager.
• Medical Record Request / Follow-Up
• Keeping inventory of office supplies needed
• Receive all incoming packages.
• Record in Package Log
• Notify appropriate department(s) of all visitors/monitors accordingly.
• Order food for Monitors and/or patients as requested.
• Maintain the front desk area neat at all times.
• Any other miscellaneous duties, as needed.

Job Type: Full-time

• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Ability to commute/relocate:

• Doral, FL 33172: Reliably commute or planning to relocate before starting work (Required)