Front Desk / Medical Assistant

D&H NATIONAL RESEARCH CENTERS INC; Miami (FL); On-site; USD 36,000 - 56,000; Full time

Job summary

National Research Centers is a Miami, FL clinical research site seeking a Front Desk / Medical Assistant to be the first contact for patients and to support the clinical research team with front desk operations and clinical tasks. The role requires bilingual English/Spanish proficiency, prior experience in a medical office or clinical research setting, and strong communication and organizational skills.

You will handle patient check-ins, consent forms, and coordinate visits while maintaining

Qualifications

• Fully bilingual in English and Spanish is required.
• Previous experience in a medical office, front desk, or clinical research setting preferred.
• Strong communication and customer service skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Comfortable handling confidential patient information and electronic medical records.

Responsibilities

• Greet and check in patients, manage front desk operations, schedule appointments, and answer calls.
• Assist patients with sign-in/out and completion of the Informed Consent Form (ICF).
• Assist coordinators and investigators with patient flow, visit preparation, and study-related activities.
• Prescreen candidates and screen EMR to identify eligibility for trial participation.
• Maintain and update recruitment databases; support recruitment efforts and follow-up calls.
• Maintain accurate documentation and ensure proper handling and confidentiality of patient records.
• Coordinate upcoming visits and communicate with CRCs regarding appointments and changes.
• Manage office supplies and handle incoming/outgoing mail and packages.
• Assist with general administrative and site-support tasks as needed.

Skills

Bilingual English/Spanish

Medical office experience

Communication

Organization

Confidential data handling

Team player

Job description

About Us

National Research Centers, is a clinical research site dedicated to advancing medical knowledge through well-run, patient-centered clinical trials. Our team works closely with sponsors, investigators, and study coordinators to ensure every patient who walks through our doors receives excellent care, and every study is conducted with the highest standards of compliance and quality. As we continue to grow, we're looking for dedicated people to join our Miami, FL site.

Spanish and English proficiency is a must. The interview can be conducted in either Spanish or English

About the Role

We're looking for a reliable, people-focused Front Desk / Medical Assistant to join our Miami, FL team. In this role, you'll be the first point of contact for our patients and a key support to our clinical research team — balancing front desk operations with hands‑on clinical tasks and administrative support. If you enjoy working with people, staying organized in a fast‑paced environment, and being part of meaningful medical research, this role is a great fit for you.

What You'll Do

• Greet and check in patients, manage front desk operations, schedule appointments, and answer incoming calls, taking messages and redirecting calls as needed
• Assist patients with sign-in and sign-out procedures and completion of the Informed Consent Form (ICF)
• Assist coordinators (CRCs) and investigators with patient flow, daily visit preparation, and other study-related activities
• Prescreen candidates and screen electronic medical records (EMR) to identify and assess eligibility for trial participation
• Maintain and update recruitment databases; support recruitment efforts, including patient outreach and follow-up calls
• Maintain accurate documentation, assist with source document preparation, and ensure proper handling and confidentiality of patient records
• Inform the PI/Sub-I of upcoming visits and communicate with CRCs regarding new appointments, events, and cancellations
• Manage office supplies and handle incoming and outgoing mail and packages
• Assist with general administrative and site support tasks as needed

What We're Looking For

• Fully bilingual in English and Spanish (required)
• Previous experience in a medical office, front desk, or clinical research setting preferred
• Strong communication and customer service skills — you're the first face patients see
• Comfortable performing basic clinical tasks (vitals, EKGs, phlebotomy support); prior training or certification a plus
• Highly organized, detail-oriented, and able to manage multiple priorities at once
• Comfortable working with confidential patient information and electronic medical records
• A team player who's proactive and dependable