Front Desk Receptionist - Bilingual Spanish

National Vision, Inc.; Fort Worth (TX); On-site; USD 25,000 - 40,000; Part time

Job summary

Join a forward-thinking company where you can make a difference in people's lives! As a Receptionist, you'll be the welcoming face of the store, providing exceptional customer service and managing patient records. Enjoy competitive pay, comprehensive benefits, and the satisfaction of helping others. With Sundays off, this part-time role offers a great work-life balance. Be part of a team that values your contributions and supports your professional growth through training and internal promotions. This is your chance to thrive in a dynamic environment while making quality eye care accessible to all.

Benefits

Health and dental insurance

401k with company match

Flexible spending accounts

Paid personal time off

Paid holidays

Parental leave

Employee eyewear discounts

Qualifications

• 0-2 years of related experience or training preferred.
• Experience as a Receptionist or Front Office Representative is a plus.

Responsibilities

• Ensure high-quality customer service while following all safety protocols.
• Schedule and confirm appointments, follow-up visits, and classes.
• Maintain organized patient records and handle daily mail and deliveries.

Skills

Fluent in English

Fluent in Spanish

Organizational skills

Customer service

Multi-line phone handling

Education

High School Diploma or equivalent

Job description

A rewarding career where you can really make a difference, backed by competitive pay and benefits.

3016 Texas Sage Trail
Fort Worth, TX 76177

Type:

Part-time

Job Responsibilities

What would you do? – The Specifics

• Ensure high-quality customer service while following all safety protocols.
• Maintain a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls according to National Vision protocol.
• Process and understand managed care plans; obtain necessary documentation from insurance companies.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments, follow-up visits, and classes.
• File all patient records daily and prepare patient files for upcoming appointments.
• Check order status and notify customers of arrivals or delays.
• Keep the reception area tidy and stocked with necessary materials.
• Handle daily mail and deliveries; maintain inventory of office supplies.
• Participate in mandatory communication meetings.

Preferred Qualifications

Are you the right fit? – The Suitable Talent

• Fluent in English and Spanish, both reading and speaking.
• Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
• 0-2 years of related experience or training preferred.
• Experience handling multiple phone lines is a plus.
• Strong organizational skills required.

Additional Information

Taking Care of our People

We understand the importance of financial health and security, and provide competitive compensation, including bonus potential. Our comprehensive benefits include health and dental insurance, 401k with company match, flexible spending accounts, paid personal time off, paid holidays, parental leave, employee eyewear discounts, and more. We are committed to professional growth through training, educational courses, and internal promotions.

We are an equal opportunity employer, evaluating applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other protected characteristics.

America's Best is part of National Vision, one of the largest optical retailers in the U.S., with over 1000 stores. We combine eyewear and eye care into a single, affordable experience.

At National Vision, we believe everyone deserves to see their best to live their best. We help make quality eye care and eyewear accessible and affordable.

Receptionists are the welcoming face of our stores, responsible for greeting customers, maintaining organized patient records, and ensuring smooth scheduling. They provide prompt, courteous service both in person and over the phone.

How would you like Sundays off? Yes, every Sunday we’re closed!