Front Desk Receptionist - Bilingual Spanish

National Vision, Inc.; Fort Worth (TX); On-site; USD 28,000 - 36,000; Part time

Job summary

An established industry player is seeking a dedicated part-time Receptionist to join their team. In this role, you will be the welcoming face for customers, ensuring a smooth flow of service and maintaining organized patient records. Your contributions will help create a positive experience for every visitor. Enjoy competitive pay, a comprehensive benefits package, and the unique perk of having Sundays off! This is a fantastic opportunity to grow your career in a supportive environment that values your professional development.

Benefits

Health Insurance

Dental Insurance

401k with Company Match

Paid Personal Time Off

Paid Holidays

Parental Leave

Eyewear Discounts

Qualifications

• 0-2 years of related experience or training preferred.
• Strong organizational skills required.

Responsibilities

• Ensure high-quality customer service while following all safety protocols.
• Maintain a smooth flow of customers through the store.
• Process and understand managed care plans.

Skills

Customer Service

Organizational Skills

Bilingual (English and Spanish)

Phone Handling

Education

High School Diploma

Job description

A rewarding career where you can really make a difference, backed by competitive pay and benefits.

1600 Eastchase Parkway
Fort Worth, TX 76120

Type:

Part-time

Job Responsibilities

What would you do? – The Specifics

• Ensure high-quality customer service while following all safety protocols.
• Maintain a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
• Process and understand managed care plans and obtain necessary documentation from insurance companies.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments, follow-up visits, and classes.
• File all patient records daily and prepare patient files for the next day's appointments.
• Check order status and notify customers of arrivals or delays.
• Keep the reception area tidy and well-stocked with necessary materials.
• Receive, sort, and distribute daily mail/deliveries and maintain inventory of office supplies.
• Participate in regularly scheduled mandatory communication meetings.

Preferred Qualifications

Are you the right fit? – The Suitable Talent

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
• 0-2 years of related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Additional Information

Taking Care of our People

We understand the importance of financial health and security, and we provide competitive compensation to all Associates—including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid holidays, parental leave, eyewear discounts, and more. At National Vision, we strive to provide opportunities for professional growth and long-term career fulfillment through training programs, educational courses, and promotions from within.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other protected characteristics.

America's Best is part of National Vision, one of the largest optical retailers in the U.S. The brand continues to grow, with over 1000 stores offering a combination of eyewear and eye care at affordable prices.

At National Vision, we believe everyone deserves to see their best to live their best. We help make quality eye care and eyewear accessible and affordable.

As the face of our stores, Receptionists greet and welcome customers warmly, maintain organized patient records, and facilitate smooth scheduling. They are essential to our operations, ensuring everyone stays on track. The role involves providing prompt, courteous service to customers both on the phone and in person.

How would you like Sundays off? Yes, every Sunday we’re closed!