Front Desk Receptionist - Bilingual Spanish

America's Best Contacts & Eyeglasses; Fort Worth (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Receptionist, where you'll be the friendly face welcoming customers and ensuring smooth operations. This role is vital in maintaining organized patient records and providing excellent customer service. With competitive compensation and comprehensive benefits, including health insurance and paid time off, this position offers a great opportunity for professional growth. If you are passionate about helping others and thrive in a fast-paced environment, this is the perfect role for you.

Benefits

Health Insurance

Dental Insurance

401(k) with Company Match

Paid Time Off

Employee Eyewear Discounts

Qualifications

• 0-2 years of related experience or training preferred.
• Experience as a Receptionist or Front Office Representative is a plus.

Responsibilities

• Greet and welcome customers, ensuring a smooth flow in the store.
• Answer and forward incoming phone calls according to protocols.
• Maintain organized patient records and prepare files for appointments.

Skills

Customer Service

Organizational Skills

Fluent in English

Fluent in Spanish

Multi-line Phone Handling

Education

High School Diploma

Related Training

Job description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

Position: Receptionist

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

Benefits:

• Sundays off, as our stores are closed.

Responsibilities – The Specifics:

1. Ensure high quality customer service while following all safety protocols.
2. Ensure a smooth flow of customers through the store.
3. Answer, screen, and forward incoming phone calls in accordance with National Vision protocols.
4. Process and understand managed care plans and obtain necessary documentation from insurance companies.
5. Provide customers with basic and accurate information.
6. Schedule and confirm appointments, follow-up visits, and classes.
7. File all patient records daily and prepare files for the next day's appointments.
8. Check order status and notify customers of arrivals or delays.
9. Maintain a tidy and presentable reception area with all necessary materials.
10. Receive, sort, and distribute mail/deliveries; maintain inventory of office supplies.
11. Participate in mandatory communication meetings.

Ideal Candidate – The Suitable Talent:

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
• 0-2 years of related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Taking Care of Our People:

We offer competitive compensation, including bonus potential, comprehensive benefits such as health and dental insurance, 401(k) with company match, paid time off, holidays, parental leave, employee eyewear discounts, and more. We are committed to professional growth through training, educational courses, and internal promotions.

Learn more at www.nationalvision.com.

We are an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other protected characteristics.