Front Desk Receptionist - Bilingual Spanish

National Vision Inc.; Davenport (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading optical retailer seeks a Front Desk Receptionist - Bilingual Spanish to provide excellent customer service and manage patient records. The role involves greeting customers, scheduling appointments, and ensuring a smooth flow in the store. Candidates should be fluent in both English and Spanish, with strong organizational skills. Enjoy Sundays off and various benefits including health insurance and 401k matching.

Benefits

Health/dental insurance

401k with match

Paid time off

Holidays

Parental leave

Employee discounts

Opportunities for growth and promotion

Qualifications

• Fluent in English and Spanish (reading and speaking).
• Strong customer service and organizational skills required.
• 0-2 years of related experience or training preferred.

Responsibilities

• Ensure high-quality customer service following safety protocols.
• Schedule and confirm appointments, follow-ups, and classes.
• Maintain a tidy reception area with necessary materials.

Skills

Customer service

Organizational skills

Bilingual (English and Spanish)

Job description

Front Desk Receptionist - Bilingual Spanish

Join to apply for the Front Desk Receptionist - Bilingual Spanish role at National Vision Inc.

Company Description
America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines eyewear and eye care into one excellent experience at a low price. For more details, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help make quality eye care and eyewear more affordable and accessible.

Role Overview
As the face of our stores, Receptionists greet and welcome customers, keep organized patient records, and help ensure smooth patient scheduling. They provide prompt, courteous service to customers on the phone or in person.

Benefits
Enjoy Sundays off! We’re closed every Sunday.

Job Responsibilities

1. Ensure high-quality customer service following safety protocols.
2. Facilitate smooth customer flow in the store.
3. Answer, screen, and forward incoming calls per protocol.
4. Understand managed care plans and communicate with insurance companies as needed.
5. Provide basic and accurate information to customers.
6. Schedule and confirm appointments, follow-ups, and classes.
7. File patient records daily and prepare files for upcoming appointments.
8. Check order status and notify customers of delays or arrivals.
9. Maintain a tidy reception area with necessary materials.
10. Manage mail, deliveries, and office supplies inventory.
11. Participate in mandatory communication meetings.

Qualifications

1. Fluent in English and Spanish (reading and speaking).
2. Experience as a Receptionist or similar role preferred but not required.
3. 0-2 years of related experience or training preferred.
4. Experience handling multiple phone lines preferred.
5. Strong customer service and organizational skills required.

Additional Information

We offer competitive pay, benefits including health/dental insurance, 401k with match, paid time off, holidays, parental leave, employee discounts, and opportunities for growth and promotion.

Visit www.nationalvision.com to learn more. We are an equal opportunity employer.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industry: Retail