Moen Bi-Lingual (English/Spanish) Customer Service Representative

Freddie Mac; Orlando (FL); Remote; USD 38,000 - 44,000; Full time

Job summary

A leading company in the home improvement industry is seeking a Bi-Lingual Customer Service Representative in Orlando. This role involves managing consumer inquiries and providing technical support in both English and Spanish. Comprehensive benefits and a supportive team environment are offered, ensuring professional growth and rewarding experiences.

Benefits

Comprehensive benefits from day one

Monthly and annual bonus opportunities

401K and profit sharing

Flexible remote work option

Self-led career development program

Qualifications

• Minimum 2 years of experience in customer service.
• Proficient in Microsoft Office, especially Outlook and Word.
• Ability to negotiate solutions in challenging situations.

Responsibilities

• Manage inbound calls from consumers to resolve support issues.
• Utilize technology to assist with product identification.
• Deliver exceptional experiences to promote positive feedback.

Skills

Communication Skills

Problem Solving

Bilingual (English/Spanish)

Education

High School diploma or equivalent

Tools

Microsoft Office

ERP Systems

Job description

Moen Bi-Lingual (English/Spanish) Customer Service Representative

Employer Industry: Home Improvement and Consumer Products

Why consider this job opportunity:
- Salary up to $44,000
- Comprehensive benefits from day one, including medical, dental, and vision coverage
- Monthly and annual bonus opportunities, along with 401K and profit sharing
- Flexible remote work option with a self-led career development program and rewarding pay increases
- Opportunity to work with a high-performing team in an inclusive and diverse culture

What to Expect (Job Responsibilities):
- Deliver exceptional consumer experiences that promote positive word-of-mouth for the employer
- Manage inbound calls from Spanish and English-speaking consumers to resolve product and technical support issues
- Utilize technology effectively to assist consumers with product identification and troubleshooting
- Negotiate solutions in challenging situations to achieve positive outcomes for both consumers and the employer
- Maintain professional composure while consistently meeting call quality and productivity standards

What is Required (Qualifications):
- High School diploma or equivalent required
- Minimum of 2 years of experience in a contact center or fast-paced customer service environment
- Excellent verbal and written communication skills
- Proficient in Microsoft Office suite, including Outlook and Word; experience with Microsoft Teams is a plus
- Ability to thrive in a focused work environment with high observation demands

How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's degree
- Prior experience with ERP systems (SAP, Oracle, etc.)

#HomeImprovement #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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