Front Desk Receptionist (Bilingual Chinese)

Astrana Health, Inc.; California; On-site; USD 28,000 - 33,000; Full time

Job summary

Astrana Health, Inc. seeks a friendly Mandarin/Cantonese-speaking Front Desk Receptionist for our Diagnostic Medical Group clinic in City of Industry, CA.

You will be the welcoming face, handling check-in/out, phone calls, scheduling, and EMR documentation to support the care team. The ideal candidate has at least 1 year front desk experience in outpatient settings, a high school diploma, strong communication skills, and HIPAA awareness.

Qualifications

• Fluent in Mandarin and/or Cantonese.
• 1 year front desk experience in outpatient clinic.
• High school diploma or GED.
• Experience using multi-line phone systems and scheduling.

Responsibilities

• Greet patients and visitors, handle check-in/check-out with courtesy.
• Answer multi-line phone system and direct calls; take messages for providers.
• Schedule, reschedule and confirm patient appointments; maintain provider calendars.
• Verify patient demographics, insurance information, and eligibility in EMR.
• Collect co-pays and payments per office procedures.
• Provide information to patients, visitors, pharmacies, and providers via phone, email, and in person.
• Submit treatment authorizations and referrals as needed.
• Maintain patient records and documentation for scheduled visits.
• Ensure confidentiality and HIPAA compliance; keep reception area organized.

Skills

Mandarin/Cantonese

Front desk experience

Customer service

Communication skills

HIPAA knowledge

EHR familiarity

Education

High school diploma or GED

Tools

EHR systems

Job description

Location: 18575 E. Gale Ave., Ste 105, City of Industry, CA 91748

Compensation: $20.00 - $24.00 / hour

Department: Clinic Operations

Location: 18575 E. Gale Ave., Ste 105, City of Industry, CA 91748

Compensation: $20.00 - $24.00 / hour

Description

We’re looking for a friendly, detail-oriented, Chinese speaking professional to be the welcoming face of Astrana Health's Diagnostic Medical Group clinic in City of Industry, CA. As a Front Desk Receptionist, you’ll play a vital role in creating a smooth and positive experience for our patients - from the moment they walk in, to managing their appointments and supporting the care team. If you thrive in a fast-paced environment, love helping others, and are passionate about making a difference in a healthcare setting, we’d love to meet you!

Our Values

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Greet patients and visitors, provide exceptional customer service, and assist with the check-in and check-out process.
• Answer and manage a multi-line phone system, directing calls appropriately and taking accurate messages for providers and staff.
• Schedule, reschedule, and confirm patient appointments while maintaining provider calendars.
• Verify patient demographics, insurance information, and eligibility, ensuring accurate documentation in the electronic medical record (EMR).
• Collect co-pays, payments, and other patient financial responsibilities in accordance with office procedures.
• Provide accurate information to patients, visitors, pharmacies, and healthcare providers via phone, email, and in person.
• Submit treatment authorization and referral requests as needed.
• Prepare, organize, and maintain patient records and documentation for scheduled visits.
• Respond to patient and physician inquiries and ensure timely follow-up.
• Maintain a clean, organized, and professional reception area.
• Support office operations by performing clerical duties, including filing, scanning, photocopying, faxing, and document management.
• Follow office policies and procedures to maintain patient confidentiality, office security, and HIPAA compliance.
• Collaborate with clinical and administrative teams to support efficient daily operations.
• Perform other duties and special projects as assigned.

Qualifications

• Must be fluent in Mandarin and/or Cantonese.
• At least 1 year of Front Desk experience at an outpatient primary care or specialty clinic.
• High school diploma or GED required.
• Strong verbal and written communication skills with the ability to interact professionally with patients, providers, and staff.
• Experience managing a multi-line phone system, scheduling appointments, and coordinating front desk operations.
• Proficiency with electronic health record (EHR) systems and maintaining accurate patient information.
• Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.
• Strong organizational skills with excellent attention to detail.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Customer service-oriented with a professional and compassionate demeanor.

Environmental Job Requirements and Working Conditions

• Our organization follows an in-person work structure where the expectation is to work onsite on a daily basis. The clinic is located at 18575 E. Gale Ave., Ste 105, City of Industry, CA 91748.
• Work schedule: Monday - Friday, 8:00am - 5:30pm.
• The total compensation target pay range for this role is: $20.00 - $24.00 per hour. The salary range represents our national target range for this role.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [e-mail] to request an accommodation.

Additional Information

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.