Front Desk Receptionist/Administrator

FYZICAL Therapy and Balance Centers Manassas and Heathcote; Manassas (VA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

401(k) matching

Flexible schedule

Job summary

FYZICAL Therapy and Balance Centers Manassas and Heathcote is seeking a part-time front desk receptionist for our outpatient physical therapy clinics in Manassas and Gainesville. The role requires excellent customer service as the first point of contact for patients, with duties including greeting, scheduling, and insurance verification.

We value prior front desk experience and medical office familiarity. Fluency in Spanish is a plus, and willingness to work at both locations is required.

Qualifications

• Front desk experience preferred or required.
• Medical/physical therapy office experience a plus.
• Strong insurance benefits verification experience preferred.
• Fluency in Spanish is a plus.
• Valid driver’s license and reliable transportation.
• Great communicator and multitasker, detail-oriented.
• Positive, professional attitude and empathy.
• Experience in customer service.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Greet and assist patients, check in/out.
• Schedule appointments and reminders.
• Answer phones and direct calls.
• Obtain/verify medical insurance benefits.
• Handle administrative tasks and referrals.
• Coordinate with clinicians on scheduling.

Skills

Front desk

Customer service

Bilingual Spanish

Multitasker

Professional demeanor

Education

High school diploma or equivalent

Job description

Benefits:

• 401(k) matching


• Flexible schedule

**THIS IS AN ADVERTISEMENT FOR A PART-TIME APPROX. 10-20HRS/WEEK POSITION. FRONT DESK EXPERIENCE A MUST, AND STRONG PREFERENCE FOR AN INDIVIDUAL WITH MEDICAL (ESP. PHYSICAL THERAPY) OFFICE EXPERIENCE, AND PROFICIENCY AT OBTAINING/VERIFYING MEDICAL INSURANCE BENEFITS. MUST BE WILLING TO WORK BOTH MANASSAS AND GAINESVILLE OFFICE. FLUENT IN SPANISH ALSO A PLUS!***

FYZICAL Therapy and Balance Centers of Manassas/Heathcote

We are seeking to fill a position for full-time front desk receptionist for our fast-paced outpatient physical therapy clinic located in Manassas and Gainesville. Above all, this position requires excellent customer service skills and a warm, friendly demeanor.

As the first and last person our amazing clients see when they enter and leave our facility, your role is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. The ideal candidate must be able to provide exceptional customer service, going above and beyond the standards. We are looking for someone who is compassionate and kind, and has the ability to provide a positive patient experience.

The job responsibilities will include greeting and assisting patients, scheduling appointments, answering phones, obtaining/verifying medical insurance benefits, and other administrative tasks. The ideal candidate should also have excellent communication skills, be organized and detail-oriented, and be comfortable multi-tasking in a busy environment.

As a part of our expanding practice locations, this position will grow to assume greater supervisory responsibilities and earnings/benefits. You will advance your career under a practice leader who is fully invested in you.

Front Desk Receptionist Responsibilities

• Answer phones, act as a patient liaison, answer any questions from potential or current patients


• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations


• Collect new patient intake information; track all clinic referrals


• Fax reports to physicians; keep a log of incoming reports


• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company


• Communicate with clinicians about scheduling/patient arrival

Front Desk Receptionist Qualifications

• High school diploma or equivalent


• Valid driver's license and reliable transportation


• Great communicator and multitasker, detail-oriented


• Positive, professional attitude, appearance, good work ethic, integrity and empathetic toward people that are in pain


• Experience in customer service


• Ability to adapt to a fast-paced work environment

Education and/or Experience

Strong preference given to applicants with previous clinical or administrative experience.

Benefits:

• 401(k) matching


• Retirement plan

Work Location: In person