Front Desk Coordinator

Workstream; Callao (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Abilities Abound Physical Therapy and Wellness Center is seeking a Medical Front Desk and Office Manager to coordinate patient flow from check-in to check-out. The role includes scheduling, billing, chart maintenance, and delivering outstanding customer service at our Callao, VA location.

Candidates must have 1+ year of medical front office and management experience, strong phone and computer skills (Word, Excel, Google Suite), and a team-oriented attitude.

Qualifications

• Must have 1+ years of prior medical front office and management experience.
• Excellent telephone and interpersonal skills are essential.
• Proficiency in Microsoft Word, Excel, and Google Suite is required.
• Strong teamwork, reliability, and a customer-service focus are expected.
• Strong organization, time management, and attention to detail are required.

Responsibilities

• Greet patients and manage the front desk interactions.
• Answer phones and route inquiries as needed.
• Handle electronic scheduling and appointment bookings.
• Perform data entry and verify patient information.
• Verify insurance benefits and collect payments over the counter.
• Create and update spreadsheets and maintain patient records.

Skills

Excellent telephone skills

Team player

Customer service

Time management

Organizational skills

Independent work

Tools

Microsoft Word

Microsoft Excel

Google Suite

Job description

Position Overview:

This position is primarily responsible for coordinating all functions necessary for an efficient and productive flow of patients between check-in, treatment, and check-out.

This position is a point-of-contact for all non-clinical patient service including managing the patient scheduling process; collecting, posting, and depositing patient payments; maintaining patient charts and electronic medical records; maintaining the front desk area; and providing outstanding customer service to our patients.

ONLY CANDIDATES WITH MEDICAL FRONT DESK EXPERIENCE AND MANAGEMENT WILL BE CONSIDERED

Duties:

• Greet Patients
• Answer phones
• Electronic Scheduling/Book appointments
• Data Entry
• Verify current personal and financial information
• Verify insurance benefits
• Collecting money over the counter
• Creating and updating spreadsheets

Requirements:

• Must have 1+years of previous knowledge in a medical front office and management
• Excellent telephone skills
• Must be proficient in Microsoft Word, Microsoft Excel, and Google Suite
• Team player attitude, energetic, with a focus on excellent customer service
• Flexibility and ability to work independently
• Excellent organization and attention to detail is required
• Time Management skills
• Must be reliable and have reliable transportation

Abilities Abound is a Physical-Therapist owned, outpatient facility located in Callao, VA. We strive to provide our area with the latest and most effective physical therapy techniques that are comprehensive and individualized according to the patient needs. In addition to Physical Therapy, we also offer Massage Therapy, Personal Training, Nutritional Wellness Coaching, and Holistic wellness services including Reiki and Reflexology. There is no shortage of career opportunities in our organization. We have positions ranging from supporting roles that work with the larger healthcare community as well as clinicians who provide excellence and leadership to our patients. We are seeking motivated team players who can help us achieve our company mission, and that is where you come in! The mission of Abilities Abound Physical Therapy and Wellness Center is to enhance the overall physical health, fitness, and quality of life of adults by treating and educating them with high quality, comprehensive and individualized physical therapy services.