Front Desk Receptionist & Admin Support

Ciena Healthcare; Jackson (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401K with matching funds

Life Insurance

Employee discounts

Tuition Reimbursement

Student Loan Reimbursement

Job summary

Ciena Healthcare in Jackson, Michigan is seeking a friendly receptionist to greet visitors, answer phones, and provide clerical support to staff. You will manage patient listings, direct walk-in applicants to the online application process, and coordinate daily office tasks to ensure smooth front-desk operations.

This role requires a minimum high school diploma and typing speed of 50–60 WPM. Join a team that values confidentiality, emergency procedures, and respectful care for residents, while

Qualifications

• Minimum high school diploma or equivalent.
• Typing proficiency of 50-60 words per minute.

Responsibilities

• Answer incoming and direct incoming calls.
• Greet and direct visitors and family members.
• Maintain current patient listing to be able to direct visitors and phone calls.
• Directs walk-in applicants to electronic application process
• Organize work to be addressed by receptionist on other shifts.
• Ensures vendors and visitors sign in and out.
• Ensuring residents sign in and out of the facility as required per policy.
• Provide clerical support for the Administrator and other staff, as directed.
• Adhere to confidentiality requirements.
• Announce emergency codes and instructions over public address system as required.
• Enters demographic information into the Electronic Medical Record, as directed by the Administrator.
• Demonstrate knowledge of and respect for the rights, dignity and individuality of each resident in all interactions.
• Know of emergency and disaster procedures of the facility.
• Demonstrate respect for co-workers and respond to needs of residents by complying with facility policies.
• Demonstrate ability to prioritize tasks/responsibilities and complete duties within allotted time.

Skills

Typing 50-60 wpm

Education

High school diploma or equivalent

Job description

Ciena Healthcare in Jackson, Michigan is seeking a friendly receptionist to greet visitors, answer phones, and provide clerical support to staff. You will manage patient listings, direct walk-in applicants to the online application process, and coordinate daily office tasks to ensure smooth front-desk operations.

This role requires a minimum high school diploma and typing speed of 50–60 WPM. Join a team that values confidentiality, emergency procedures, and respectful care for residents, while