Front Desk Receptionist

Project Chesapeake; Waldorf (MD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off (PTO)

Medical / Dental / Vision (optional)

401(K) with employer match (optional)

Employer paid life insurance

Paid holidays

Job summary

Project Chesapeake seeks a highly motivated Front Desk Receptionist to join our team. You will welcome clients, answer calls, schedule appointments, and manage intake processes in a fast-paced behavioral health setting.

Role requires experience with administrative duties, EMR proficiency, and strong communication. Benefits include PTO and health options.

Qualifications

• Prior experience with administrative duties.
• Excellent documentation and communication skills.
• Compassion and professionalism in client care.

Responsibilities

• Welcome visitors and greet clients in person or by phone professionally.
• Answer incoming calls from clients and referral sources.
• Schedule appointments and coordinate assessments using EMR, Outlook and Teams.
• Create new client charts and collect information to schedule appointments.
• Verify Medicaid insurance authorization and gather private insurance details for billing.
• Log and collect client payments for private insurance.
• Assist with specimen collection as needed.
• Collaborate with team to ensure high-quality client care.

Skills

Administrative duties

Computer literacy

EMR systems

Documentation

Communication

Professionalism

Compassion

Tools

EMR systems

Job description

Project Chesapeake provides quality addiction treatment, behavioral health therapy, and treatment for individuals with a dual diagnosis. We are seeking a highly motivated, organized, & reliable full-time Front Desk Receptionist to join our team!

Our mission is to provide an opportunity for individuals to learn how to live a positive, sober lifestyle while empowering them to make changes that will lead to successful, independent living.

Job Responsibilities include:

• Welcome visitors / clients by greeting them, in person or on the telephone in a professional & timely manner.
• Answer incoming phone calls from clients, referral sources, etc. in a professional manner.
• Calling clients to schedule appointments, confirm appointments, etc.
• Coordinate scheduling for assessments & follow up appointments using EMR system, Microsoft Outlook, & Microsoft Teams.
• Create new client charts & obtain all necessary information to schedule appointments.
• Verify initial insurance authorization for Medicaid & obtain all necessary private insurance information to work with our billing team to verify private insurance.
• Collect & log any client payments for private insurance.
• Assist with specimen collection as needed.
• Communicate with other team members in a respectful & timely manner to ensure great client care.

Qualifications include:

• Prior experience with administrative duties
• Computer literate
• Prior experience working in EMR (Electronic Medical Records) systems
• Excellent documentation & communication skills
• Possess sound judgement, professionalism, & compassion for client care

Hours:

• Monday - Thursday from 9:00am - 5:00pm
• Friday from 9:00am - 3:00pm

Benefits include:

• Paid time off (PTO)
• Optional Medical / Dental / Vision
• Optional 401(K) with an employer match
• Employer paid life insurance
• Paid holidays

Pay:

• $17.00/hr.