Front Desk Receptionist

Milestone Treatment Center; Virginia Beach (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Milestone Treatment Center in Virginia Beach is seeking an energetic Front Desk Receptionist to create a welcoming experience for patients and visitors. You’ll manage front desk tasks, scheduling, data entry, and day-to-day flow with professionalism and care.

This role blends customer service with organization in a fast-paced healthcare setting. You’ll support a team, handle calls, and help maintain confidential records while staying calm and friendly throughout the day.

Qualifications

• Experience in reception/administrative roles preferred.
• Healthcare setting experience a plus.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to multitask in a fast-paced environment.
• Professional and friendly phone presence.
• Maintain confidentiality and handle sensitive information responsibly.

Responsibilities

• Serve as the welcoming first point of contact for patients, visitors, families, and team members.
• Greet everyone professionally and help create a friendly, respectful environment.
• Answer and direct incoming phone calls with courteous, helpful service.
• Assist with appointment scheduling, calendars, and front desk coordination.
• Maintain an organized, efficient flow throughout the facility.
• Complete data entry, filing, documentation accurately and on time.
• Maintain organized patient and office records with confidentiality in mind.
• Support with mail, office supplies, and general organization.
• Communicate important information to the clinical or administrative team.

Skills

Customer service

Organization

Multitasking

Communication

Confidentiality

Teamwork

Education

High school diploma or equivalent

Associate degree helpful

Tools

Microsoft Office

Google Workspace

Job description

About The Role

Milestone Treatment Center is looking for an energetic, organized, and personable Front Desk Receptionist to help keep our facility running smoothly and create a welcoming experience for everyone who walks through our doors.

This is not a role where you'll spend the entire day simply answering phones. Our front desk is a busy, fast-moving hub, and we're looking for someone who enjoys variety, stays calm when several things are happening at once, and takes pride in being the person others can count on.

You'll interact with patients, visitors, and team members throughout the day while helping manage communication, scheduling, administrative tasks, and the day-to-day flow of the facility. In a treatment environment, professionalism and organization matter—but so do compassion, patience, and the ability to connect with people.

If you're someone who likes staying busy, solving problems, helping people, and keeping things organized behind the scenes, this could be a great fit.

Job Type

Full-Time

Work Location

In Person

What You'll Do

• Serve as the welcoming first point of contact for patients, visitors, families, and team members.
• Greet everyone professionally and help create a friendly, respectful environment.
• Answer and direct incoming phone calls while providing courteous and helpful customer service.
• Assist with appointment scheduling, calendars, and other front desk coordination.
• Help maintain an organized and efficient flow throughout the facility.
• Complete data entry, filing, documentation, and other administrative tasks accurately and on time.
• Maintain organized patient and office records while respecting confidentiality requirements.
• Assist with mail, office supplies, correspondence, and general office organization.
• Communicate important information to the appropriate clinical or administrative team members.
• Observe activity within the facility and promptly report concerns or unusual situations to the appropriate supervisor.
• Support patients with appropriate non-clinical needs and help direct questions to the correct team member.
• Assist with administrative projects and additional responsibilities as needed.

What We're Looking For

We're looking for someone who can combine great customer service with strong organization and good judgment.

• Previous receptionist, administrative, clerical, or office experience preferred.
• Experience in a healthcare, behavioral health, medical, or treatment environment is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• The ability to multitask and change priorities in a fast-paced environment.
• A professional and friendly phone presence.
• Strong attention to detail when completing paperwork, data entry, and documentation.
• Basic proficiency with Microsoft Office, Google Workspace, and other common office technology.
• The ability to maintain confidentiality and handle sensitive information professionally.
• A dependable, team-oriented attitude and willingness to jump in when help is needed.

You’ll Be Successful Here If You…

• Enjoy interacting with different people throughout the day.
• Can be warm and welcoming while still maintaining professional boundaries.
• Notice the little things and take action before they become bigger problems.
• Stay organized even when the front desk gets busy.
• Are comfortable juggling phones, visitors, administrative work, and unexpected situations.
• Communicate clearly and aren't afraid to ask questions.
• Understand that working in behavioral healthcare requires patience, compassion, professionalism, and good judgment.
• Like being an important part of a team rather than simply completing a list of tasks.

Why Join Milestone?

At Milestone Treatment Center, every position contributes to the work we do for our patients. The Front Desk Coordinator plays an especially important role because you're often one of the first people someone interacts with when they enter our facility.

You’ll join a team-focused environment where your ability to stay organized, solve problems, and make people feel welcome truly matters. It's a great opportunity for someone who wants a role that is people-focused, fast-paced, meaningful, and never exactly the same from one day to the next.

Benefits

Full-time employees are eligible for benefits including:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

If you're dependable, personable, organized, and ready for a role that will keep you engaged and challenged, we'd love to hear from you.