Front Desk Receptionist

Window World of the Hudson Valley; Village of Wappingers Falls (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in customer service is seeking an Office Assistant to enhance their team in Wappingers Falls, NY. This role involves communicating with customers, managing requests, and ensuring a high standard of service. Candidates should possess strong organizational skills and a friendly demeanor to thrive in a fast-paced environment.

Benefits

401(k) matching

Profit sharing

Training & development

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Qualifications

• High school diploma/GED required.
• Previous customer service experience preferred.
• Skilled in computer usage and customer management software.

Responsibilities

• Communicate with customers to identify needs and provide solutions.
• Document all customer interactions and maintain office paperwork.
• Schedule appointments and manage office and showroom areas.

Skills

Communication

Customer service

Organization

Multitasking

Computer skills

Education

High school diploma/GED

Job description

Benefits:

401(k) matching

Profit sharing

Training & development

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking an Office Assistant to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive inbound calls and emails

Identify the reason for the customer’s call, collect relevant information and provide solutions

Schedule appointments

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Daily office paperwork and maintenance of office and showroom areas

Rotating Saturday's and Weekends for company events

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure and multitask

Highly organized with the ability to prioritize projects and manage time effectively