Switchboard Operator FT Variable Shifts

Englewood Hospital; Englewood (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Englewood Hospital seeks a dedicated Switchboard Operator for variable shifts. This role involves answering and routing incoming calls while assisting patients and staff in a fast-paced environment. Ideal candidates will have excellent communication skills and experience in a healthcare call center, ensuring exceptional service as part of a supportive team dedicated to community health.

Benefits

Health insurance

Retirement plans

Paid time off

Wellness resources

Qualifications

• Minimum of two years call center experience in healthcare.
• Exceptional verbal and written communication skills.
• Ability to maintain confidentiality.

Responsibilities

• Answer and route incoming calls effectively.
• Communicate with external customers and handle emergency calls.
• Maintain and update schedules for emergencies.

Skills

Verbal communication

Multi-tasking

Attention to detail

Education

High School Diploma or GED

Job description

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_Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve._

Job Summary

The Switchboard Operator acts as the information center for the hospital by answering and routing incoming calls, providing customer assistance, and recording and relaying messages to the appropriate people. They are also responsible for paging authorized personnel over the public address and paging systems. The ideal candidate will possess exceptional verbal communication skills and the ability to multi-task, while handling a high call volume. The Switchboard Operator communicates with external customers and responds to emergency calls following established protocols. In addition, they maintain and update schedules necessary to respond to emergencies and update AMCOM database and pagers as necessary.

• Department:** Information Technology
• Location:** Englewood, NJ
• Status:** Full-time
• Shift:** 8 hour variable shift
• Hours:** Monday / Tuesday 9am-5pm, Thursday 7am-3pm, Friday and Saturday 11pm-7am.
  
  

Job Essentials

• Requires a minimum of two years call center representative experience in a healthcare environment
• Working knowledge of computer skills required for data entry
• Must possess exceptional verbal and written communication skills
• Ability to maintain confidentiality and a strong attention to detail
• Ability to handle multiple tasks in a fast-paced environment
• Must understand and carry out all Codes and Disaster Procedures
• Must learn and adhere to Telecommunications and EHMC policies
  
  

Education Requirements

• High School Diploma or GED required
  
  

Englewood Health provides a minimum rate to comply with New Jersey Law. The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc. The minimum rate does not include bonuses/incentives, differential pay or other forms of compensation. In addition to the minimum rate, eligible employees may receive comprehensive benefits, including health insurance, retirement plans, paid time off, and other wellness resources. Minimum rate: $18.00

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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