Front Desk Receptionist

Medstaff Group; Town of Hempstead (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

MedStaff Group in Hempstead, NY is seeking a friendly, organized Front Desk Receptionist for its busy medical office. The role requires fluency in Spanish and English and involves greeting patients, scheduling appointments, verifying insurance, and handling payments.

You will work full-time up to 40 hours with shifts during the day, use eClinicalWorks, maintain patient records, and coordinate with clinical staff to ensure smooth patient flow.

Qualifications

• Fluency in Spanish and English required.
• Medical office or customer-service experience preferred.
• Strong communication, organization, and multitasking skills.
• Comfortable using computers, email, and scheduling systems.
• eClinicalWorks (ECW) and insurance verification experience preferred.

Responsibilities

• Greet patients and visitors and provide a welcoming check-in experience
• Answer incoming calls and direct inquiries appropriately
• Schedule, confirm, and manage patient appointments
• Register patients and maintain accurate information in the electronic medical record
• Verify insurance information and assist with patient registration
• Collect copayments and help with routine billing questions
• Coordinate with clinical staff to support smooth patient flow
• Keep the front desk organized and protect patient confidentiality

Skills

Bilingual Spanish/English

Customer service

Multitasking

Professional communication

Computer skills

Tools

eClinicalWorks (ECW)

Job description

Bilingual Front Desk Receptionist – Medical Office

Location: Hempstead, NY
Job Type: Full-time
Pay: $19–$23 per hour, based on experience
Language: Fluency in Spanish and English required

We’re seeking a friendly, organized, and dependable Front Desk Receptionist for a busy healthcare office in Hempstead. The ideal candidate is professional with patients and comfortable managing multiple tasks in a fast-paced setting.

Schedule

Full-time, up to 40 hours per week. The office is open during the following hours, and flexibility is needed to work shifts within these coverage windows:

• Monday: 9:00 a.m.–7:00 p.m.
• Tuesday: 8:00 a.m.–8:00 p.m.
• Wednesday: 9:00 a.m.–5:00 p.m.
• Thursday: 8:00 a.m.–8:00 p.m.
• Friday: 8:00 a.m.–3:00 p.m.

Responsibilities

• Greet patients and visitors and provide a welcoming check-in experience
• Answer incoming calls and direct inquiries appropriately
• Schedule, confirm, and manage patient appointments
• Register patients and maintain accurate information in the electronic medical record
• Verify insurance information and assist with patient registration
• Collect copayments and help with routine billing questions
• Coordinate with clinical staff to support smooth patient flow
• Keep the front desk organized and protect patient confidentiality

Qualifications

• Fluency in Spanish and English required
• Medical office or customer-service experience preferred
• Strong communication, organization, and multitasking skills
• Comfortable using computers, email, and scheduling systems
• eClinicalWorks (ECW) and insurance verification experience preferred
• Friendly, dependable, and professional demeanor

Pay within the listed range will be based on experience and qualifications. Candidates with eClinicalWorks or insurance verification experience may be considered toward the higher end.

If you enjoy helping patients and keeping a busy medical office running smoothly, we’d love to hear from you.