FRONT DESK RECEPTIONIST

Lensa; Tampa (FL); On-site; USD 33,000 - 44,000; Full time

Job summary

Join the Florida Department of Transportation as a Front Desk Receptionist in Tampa, where you'll manage the front desk operations of District Seven. This role includes answering calls, assisting visitors, and maintaining security protocols, contributing to a safe and efficient transportation system. With a competitive salary, excellent benefits, and a commitment to professional development, this position is ideal for candidates looking to make a difference in public service.

Benefits

Health insurance (over 90% employer paid)

$25,000 life insurance policy (100% employer paid)

Dental, vision and supplemental insurances

10 paid holidays a year

Generous vacation and sick leave

Career advancement opportunities

Tuition waiver for public college courses

Qualifications

• High school diploma required; or 2 years' experience may substitute.
• Effective oral and written communication skills.
• Ability to manage security protocols and office procedures.

Responsibilities

• Answer incoming calls and transfer to appropriate personnel.
• Control access to DOT facilities and maintain visitor logs.
• Operate security and communication equipment for safety.

Skills

Business telephone etiquette

Building security protocol

Effective communication

Education

High School Diploma or Certificate of High School Equivalency

Tools

Personal computers and standard office software

Job description

1 week ago Be among the first 25 applicants

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FRONT DESK RECEPTIONIST - 55002407

Date: May 27, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .

Requisition No: 853701

Agency: Department of Transportation

Working Title: FRONT DESK RECEPTIONIST - 55002407

Pay Plan: Career Service

Position Number: 55002407

Salary: $33,760.00 - 43,679.78

Posting Closing Date: 06/01/2025

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

Job Posting Description

724 / FACILITIES MANAGEMENT

OPEN COMPETITIVE

CAREER SERVICE

CONTACT PERSON: Rose Murphy

CONTACT PHONE NUMBER: 813-975-6212

CONTACT EMAIL ADDRESS: [e-mail]

HIRING SALARY RANGE: $1,400.00 - $1,500.00 biweekly range / $36,400.00 - $39,000.00 annual range

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do

Front Desk Receptionist

District Seven / Facilities Management

This position will serve as the receptionist for the Florida Department of Transportation’s District Seven Headquarters

The Difference You Will Make

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.

How You Will Grow

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.

Where You Will Work

Florida Department of Transportation – District Seven

Facilities Management

11201 N. McKinley Drive

Tampa, FL 33612

Annual Salary Range

$33,760.00 - $43,679.78

Your Specific Responsibilities

Answer all incoming calls to the District's main switchboard and transfer calls to appropriate Department personnel. Assist callers with referrals/transfers to other state agencies based upon the subject of the call.

Perform a variety of receptionist duties to include assisting visitors coming to or calling Department of Transportation (DOT) facilities, while also controlling access into DOT buildings as a security measure. Duties include greeting visitors, issuing visitor badges, and allowing access into facilities according to established security guidelines. Direct visitors to meeting locations within Department facilities or contact meeting organizers to escort attendees to meetings within secured areas of the facility. Maintain accurate visitor logs and inventories of visitor badges. Maintain desk procedures that cover security measures in place to control building access, receptionist, and switchboard duties.

Operate security equipment in use at the receptionist desk, which may include surveillance equipment, badge making equipment, cameras, radios, and electronic access control systems/software, etc.

Provide information of a non-technical and routine nature to the general public, local and state officials, contract personnel, or clients of the state as to services rendered by this or other state agencies and collect pertinent information to do so.

Maintain an accurate telephone directory. Accurately update, maintain, and follow front desk and switchboard operation procedures.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge Of

• Business telephone etiquette
• Building security protocol
• Computer operations systems and procedures
  
  

Skills In

• Using personal computers and standard office software
  
  

Ability To

• Communicate effectively both orally and in writing
  
  

Minimum Qualifications

• High School Diploma or Certificate of High School Equivalency
• 2 years’ experience in a related field can substitute for the high school diploma or equivalency
  
  

The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Health insurance (over 90% employer paid)
• $25,000 life insurance policy (100% employer paid)
• Dental, vision and supplemental insurances
• State of Florida retirement package
• 10 paid holidays a year
• Generous vacation and sick leave
• Career advancement opportunities
• Tuition waiver for public college courses
• A variety of training opportunities
• Employee Assistance Program (EAP)
  
  

For additional benefit information available to State of Florida employees, visit: https://www.mybenefits.myflorida.com/

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES. If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office at [phone] for assistance.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

TAMPA, FL, US, 33612

Nearest Major Market:Tampa

Seniority level

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